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Job description
We are seeking a skilled ServiceNow and Power BI Reporting Analyst to design, develop, and automate enterprise reporting solutions across IT Operations, Engineering, Security, and Service Management. The role will focus on building scalable dashboards, developing KPIs, automating reporting processes, and delivering actionable insights using ServiceNow, Power BI, and automation technologies.
Roles and Responsibilities
Develop and maintain ServiceNow reports, dashboards, Performance Analytics, and data extracts.
Design and develop Power BI dashboards, scorecards, reports, and executive-level visualizations using ServiceNow and other enterprise data sources.
Develop KPIs, metrics, data models, measures, and visualizations to monitor operational performance, service health, compliance, and organizational trends.
Analyze data to identify trends, performance gaps, and opportunities for service improvement.
Automate reporting processes including data collection, validation, report generation, distribution, and notifications.
Develop reporting automation using Power Automate, PowerShell, Python, REST APIs, and workflow automation tools.
Build and maintain integrations between ServiceNow, Power BI, and other enterprise systems.
Partner with IT Operations, Engineering, Security, Service Management, and leadership teams to define reporting requirements.
Translate business requirements into measurable KPIs and effective reporting solutions.
Ensure data accuracy, consistency, and quality across reporting solutions.
Required Skills
ServiceNow Reporting & Performance Analytics
Power BI Dashboard Development
Power BI Data Modeling & DAX
Reporting Automation
Power Automate, PowerShell, and Python
KPI & Metrics Development
REST APIs & System Integrations
IT Service Management Reporting
Omnissa Workspace ONE / Microsoft Intune
macOS Support & Troubleshooting
Nice-to-Have Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Performance Analytics Certification
Microsoft Power BI Data Analyst Associate (PL-300)
Microsoft Power Platform Fundamentals
ITIL Foundation
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.