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Job description
ServiceNow Architect
Location: Remote (USA)
Employment Type: Full-Time
Experience: 8 10 Years
Must-Have Skills
8+ years of experience as a Senior Technical Lead / ServiceNow Architect
Strong hands-on experience with ServiceNow ITSM, CMDB, Integrations, and Virtual Agent
Mandatory ServiceNow Certified System Administrator (CSA)
Strong experience with ITIL process definition, integration solutions, and architecture-level configuration
Knowledge of ServiceNow base platform, reporting, dashboards, and configuration
Strong scripting experience with:JavaScript
Unix Shell Scripting
Windows Scripting
PowerShell
Regular Expressions (RegEx)
Strong experience with REST API, SOAP, and other integration technologies
Knowledge of Cloud fundamentals and Windows/Unix administration
Understanding of infrastructure environments including Servers, Networks, and Storage
Experience with IT infrastructure monitoring tools
Strong knowledge of SDLC, Agile/Scrum, and ITIL
Experience with Unit Testing, System Integration Testing, Performance Testing, and UAT
Experience designing repeatable development, testing, staging, and production processes with high availability and reliability
Experience configuring, managing, and maintaining ServiceNow MID Servers
Experience configuring credentials and working with command-line consoles
Strong experience with ServiceNow Discovery , including:Discovery Schedules
Device-owner troubleshooting
Cloud Discovery
Tag-based Discovery
Experience gathering requirements from application teams and building Service Maps
Strong experience customizing/developing:IRE Rules
Script Includes
Business Rules
Scheduled Jobs
Patterns
Probes
Sensors
Experience maintaining Event Management integrations
Experience configuring/modifying:Event Rules
Field Mapping
Alert Management Rules
Flow Designer flows
Experience implementing alert deduplication and correlation rules
Experience configuring and customizing ServiceNow Reports and Dashboards
Strong infrastructure/application team collaboration for requirements, troubleshooting, and solution delivery
Strong communication skills with both technical and non-technical stakeholders
Preferred Experience
ITIL V3/V4 Foundation Certification
ServiceNow Discovery Certification
ServiceNow Event Management Certification
ServiceNow Service Mapping Certification
Advanced ServiceNow Discovery and Service Mapping
Cloud and infrastructure discovery
Event Management and monitoring integrations
Experience providing user training and UAT support
Strong Agile/Scrum project participation
Experience with ServiceNow architecture standards and development best practices
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.