About this opportunity
Data Template infotech LLC lists this Servicenow Architect With Bss Experience opportunity in city of cincinnati, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The ServiceNow Architect will lead solution and workflow design for ServiceNow initiatives, with a primary focus on BSS experiences in a telecommunications environment and ServiceNow Sales and Order Management (SOM). This role will apply architectural expertise to design scalable solutions aligned with business and operational needs.
Remote Job Position
Responsibilities
Design ServiceNow solutions aligned with business and technical requirements.
Define and own the ServiceNow solution architecture , ensuring alignment with business objectives, enterprise architecture, security, scalability, and platform best practices.
Design ServiceNow solutions supporting BSS and telecom business processes , including customer service, order management, service fulfillment, product/catalog management, billing-related processes, and case management.
Translate business and BSS requirements into scalable ServiceNow technical and functional architectures .
Develop integration strategies between ServiceNow and BSS/OSS, CRM, billing, provisioning, inventory, ERP, and other enterprise platforms.
Design and govern integrations using REST/SOAP APIs, IntegrationHub, MID Server, event-driven architectures, and other integration technologies .
Provide architectural leadership across ServiceNow modules such as CSM, ITSM, ITOM, CMDB, FSM, SPM, and IntegrationHub , as applicable.
Establish ServiceNow data models, application architecture, integration patterns, security models, and governance standards .
Lead technical design reviews and provide guidance to developers, administrators, business analysts, and implementation teams.
Ensure solutions follow ServiceNow development best practices , including configuration over customization, upgradeability, performance, and maintainability.
Collaborate with enterprise architects, BSS/OSS architects, product owners, and business stakeholders to develop end-to-end solutions.
Identify opportunities to improve customer experience, operational efficiency, automation, and digital workflows through the ServiceNow platform.
Support roadmap development, platform modernization, technical debt reduction, and ServiceNow transformation initiatives.
Provide technical leadership during implementation, testing, deployment, and production support activities.
Design workflows that support efficient, scalable business processes.
Oversee ServiceNow BSS experiences within a telecommunications environment.
Guide architecture for ServiceNow Sales and Order Management (SOM).
BSS processes,telecom operation,customer management, order management, billing, product/catalog management, and enterprise integrations .
Please make sure you read the following details carefully before making any applications.
Qualifications
8+ years of experience in ServiceNow implementation, architecture, or technical leadership .
Strong hands-on experience designing and implementing ServiceNow enterprise solutions .
Significant experience in BSS and/or telecommunications environments .
Strong understanding of BSS domains such as:
Customer Management / CRM
Product & Catalog Management
Order Management
Service Fulfillment
Billing and Payments
Customer Service / Case Management
Customer and Service Lifecycle Management
Experience integrating ServiceNow with BSS/OSS and other enterprise applications .
Strong knowledge of ServiceNow CSM, ITSM, CMDB, IntegrationHub, and APIs .
Experience with REST, SOAP, JSON, XML, web services, middleware, and enterprise integration patterns .
Strong understanding of ServiceNow architecture, data model, application development, security, and platform governance.
Experience leading architecture/design discussions with technical and business stakeholders. xzgxqkn
Strong communication, problem-solving, and stakeholder-management skills.
Worksite address
city of cincinnati, OH, 45208, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.