Job description
Overview
The ServiceNow Developer will help lead the design, development, and optimization of the ServiceNow platform, delivering scalable, secure, and compliant solutions that support enterprise IT and business operations. This role combines advanced hands-on development with technical leadership responsibilities, ensuring platform stability, data integrity, and alignment with organizational priorities, regulatory requirements, and industry best practices. The Senior ServiceNow Developer serves as a subject matter expert, providing architectural guidance, mentoring team members, and overseeing work delivered by internal staff and external ServiceNow consulting partners.
Responsibilities
Lead development, configuration, and support of the ServiceNow platform across core modules, including ITSM, CMDB, Asset Management, ITOM, Discovery, and Employee Center
Design and implement scalable solutions, including custom applications, workflows, integrations, and advanced scripting using JavaScript and Glide APIs
Ensure platform performance, availability, and scalability through proactive monitoring, optimization, and issue resolution
Maintain CMDB and Asset Management data quality by enforcing data governance standards, reconciliation processes, and compliance controls
Collaborate with business stakeholders and IT leadership to gather requirements, define technical solutions, and deliver business-aligned outcomes
Provide technical oversight and code review for internal developers and external ServiceNow consulting partners (staff augmentation resources) to ensure adherence to development and security standards
Establish and enforce best practices for ServiceNow development, testing, deployment, and change management in alignment with SDLC standards
Lead platform upgrades, patching, and release management activities to maintain system currency, security, and functionality
Develop and maintain integrations using REST/SOAP APIs, Integration Hub, and third-party systems
Analyze system performance, usage metrics, and trends to support reporting, continuous improvement, and audit readiness
Mentor junior developers and administrators by providing technical guidance, knowledge transfer, and development support
Support audit, risk, and compliance activities by maintaining documentation, validating controls, and ensuring adherence to regulatory requirements
Associates are expected to perform all additional duties as assigned.
Qualifications
Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience.
5 years progressive experience in ServiceNow development and administration.
Strong experience configuring and supporting core ServiceNow modules (e.g., ITSM, CMDB, ITOM, Asset Management)
Advanced proficiency in JavaScript, Glide APIs, and ServiceNow scripting frameworks
Experience designing and implementing integrations using REST/SOAP APIs and Integration Hub
Demonstrated ability to lead technical initiatives and provide oversight to internal and external development resources
ServiceNow Certified System Administrator (CSA) preferred
ServiceNow Certified Application Developer (CAD) preferred
ServiceNow Certified Implementation Specialist (CIS) in ITSM, CMDB, or related modules preferred
Experience working in regulated environments (e.g., financial services, SOX-regulated organizations) preferred
Background in infrastructure, cybersecurity, or enterprise IT operations preferred
Physical Requirements & Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse requiring hand and wrist manipulation, while viewing computer screens.
Disclaimer: Management retains the right to add, delete or modify the responsibilities and qualifications of the position at any time.
Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.