Job description
This is a remote position.
Scope / Modules:ITSM (IT Service Management) and SPM (Strategic Portfolio Management)
Work mode:Remote – EST/CST time zone (Canada / US)
English level:Advanced conversational (B2+ / C1)
Contract type:Staff Augmentation – long-term project
End client:Technology / services company based in Canada
Key responsibilities
Technically lead the ServiceNow development team.
Design the solution architecture for the ITSM and SPM modules.
Review and approve team developments, ensuring best practices and platform standards.
Act as the main technical point of contact with the client for architecture, roadmap and technology decisions.
Manage instance configuration, upgrades and platform lifecycle.
Provide expertise in platform governance: team structure, naming conventions, environments (Dev / Test / Prod).
Preferred certifications (non-blocking)
Certified Implementation Specialist – ITSM (CIS-ITSM) – highly desirable.
Certified Implementation Specialist – SPM (CIS-SPM).
ServiceNow Certified Technical Architect (CTA) – differentiator.
Additional technical skills
Advanced command of JavaScript, GlideScript, Scripted REST APIs.
Design of integration architectures with external platforms (LDAP, SSO/SAML, ITSM tools).
Experience with Performance Analytics and Dashboards in ServiceNow.
ITIL v4 (certification desirable).
Selection process:
Resume review and certification verification.
Technical interview in English with the client team.
Technical assessment on the ServiceNow platform.
Final culture / fit interview with the client.
Requirements
Certification: ServiceNow Certified System Administrator (CSA)
Valid and current.
Certification: ServiceNow Certified Application Developer (CAD)
Valid and current.
Minimum 4 years of experience on ServiceNow, with at least 1–2 years in technical leadership or architecture roles.
Documented experience in multi-module architecture design and definition of development standards.
Advanced conversational English (B2+ / C1).
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.