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Job description
We are looking for an experienced Senior Director to lead and transform enterprise-wide IT support and service management functions for a global organisation. This is a senior leadership position focused on delivering scalable, high-quality IT services, driving operational excellence and partnering with technology and business leadership across multiple regions.
What will you be doing:
Lead the global IT service delivery strategy, including Help Desk, Level 1/2 support, infrastructure monitoring and IT service management
Oversee Incident, Major Incident, Problem, Change and Configuration Management processes
Drive ServiceNow or similar ITSM platform optimisation, automation, workflow development and reporting
Lead global transformation initiatives focused on standardisation, scalability, process improvement and operational excellence
Manage strategic technology vendors, Managed Service Providers, SLAs and performance
Partner with senior business and technology stakeholders to improve user experience, service reliability and business continuity
Ensure service delivery aligns with regulatory, risk and governance requirements within a highly regulated environment
Experience:
8+ years’ progressive experience in IT service delivery, infrastructure operations or a similar environment, with 2+ years in a senior leadership position
Proven experience leading global IT support/service delivery organisations across multiple regions
Strong enterprise ITSM experience with ServiceNow
Strong vendor management, stakeholder engagement and transformation experience
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.