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Job description
ServiceNow FSM Administrator
12 months
Remote Local candidates would take priority. Please be sure to include your candidate's location at the top of the resume
Position Summary :Maintains, configures, and supports the ServiceNow FSM application. This role ensures scheduling tools, mobile workflows, inventory systems, and dispatcher interfaces operate smoothly to maximize technician efficiency.
Key Responsibilities:
Platform Maintenance : Administer the ServiceNow FSM environment, managing upgrades and daily technical operations.
Workspace Management : Configure and troubleshoot Dispatcher Workspace to streamline task assignments.
Mobile Support : Optimize the Mobile Agent app for field technicians, including offline workflows.
Data Models : Manage work orders, task dependencies, assignment rules, and territory planning.
Inventory & Logistics : Configure parts management, stockrooms, and asset transfer rules.
Core Configuration : Build UI policies, business rules, client scripts, ACLs, and system notifications.
Required Skills & Qualifications:
Experience : 3+ years of direct experience with ServiceNow Platform Administration.
Core Knowledge : Strong grasp of dynamic scheduling, map integrations, and mobile playbooks.
Certifications : ServiceNow Certified System Administrator (CSA) & CIS-Field Service Management is MANDATORY.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.