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Job description
Seeking: ServiceNow HR Business Process Consultant (BPC)
What We Are:
At Stridepath Consulting, we specialize in transforming employee experiences through ServiceNow’s HR platforms. As a dedicated ServiceNow partner, we combine deep platform expertise with a sharp focus on delivering real value for our clients. What sets us apart isn’t just what we do, but how we do it: our team lives by the values of T.H.I.S., Team First, Humble, Innovative, and Service-Oriented. We're building a world-class service organization that leads with heart, delivers with precision, and drives meaningful change at scale. We don’t just aim to lead, we are the leader in ServiceNow HR solutions.
What We’re Looking For:
Business Process Consultant (BPC). The BPC is an integral team member who works directly with our customers to develop an implementation strategy and HRSD solution design. The BPC is someone who instinctively incorporates lessons from past projects and understands the need to build on what works and, more importantly, know what doesn’t. BPCs are the power behind our punch!
Be the One to:
Have a keen understanding of the products we implement and our customers' business needs
Lead and/or support project initiation activities, including pre-work questionnaires and design workshop schedules and agendas
Lead discovery and design workshops and serve as the liaison between the technical team members and the customer throughout the project lifecycle
Drive HRSD process definition, re-engineering, improvement, and gap analysis of current- and future-state processes that solve customer problems, accelerate value and employ proven practice and standards
Identify and generate solutions from a people, process, and technology perspective by guiding customer sponsors and stakeholders
Interpret our customers' business processes and employee experience needs, engaging our customers to demonstrate how ServiceNow HRSD will support their processes
Provide guidance and successful implementation of the processes in partnership with other members of the project team
Influence and consult (providing options with pros, cons, and risks) while also bringing thought leadership to HRSD sponsors/stakeholders to solve business process challenges
Manage and communicate process and business requirements to ensure the proposed solutions meet the client expectations
Develop and maintain design workbooks, process documentation, user stories, use cases and test scenarios, process guides, and flow diagrams (as applicable and per SOW)
Retrieve and assess completed design workbooks in preparation for story authoring
Evaluate risks and anticipate issues from mitigation to resolution
Author user stories to support technical configuration
Perform peer review of configuration user stories
Participate in UAT activities, including defect and enhancement identification and triage
Engage in timely and effective communications to customers, provide status reports as needed, and facilitate executive steering committee meetings
Stay humble, hustle hard
Willing to travel 15%
What You Need:
2-4 years of experience with IT project-based work in HR
An understanding of deploying processes/solutions in customer environments
The ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to HRSD sponsors/stakeholders in solving business process and/or technical problems during project delivery
Experience in requirements gathering and creating process documentation
Strong organizational skills, ability to manage multiple tasks and deliver them on schedule
First-class communication and presentation skills
Strong interpersonal skills, customer-centric attitude
Willingness and ability to complete background check and drug testing to work on Federal, State, and Local agency projects
ServiceNow or comparable case management experience is a MUST
What We Offer:
401(K) with a 4% contribution
Vacation and Volunteer Benefits
A collaborative and agile working environment
World-class co-workers with extensive ServiceNow experience
Continuous learning culture
Stridepath Consulting is an Equal Employment Opportunity Employer - race/ color/ religion/ sex/ sexual orientation/ national origin/ age/ disability/ gender identity/ veteran status.
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Who can apply
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