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Job description
Servicenow Uix/Ux Designer
The DC Office of the Chief Technology Officer (OCTO) needs a ServiceNow UI/UX Designer to design and enhance user-centered digital experiences across the District's ServiceNow platform: portals, UI Builder pages, and Workspaces, aligned with the Now Design System and Section 508 / WCAG 2.1 AA accessibility. 100% onsite in Washington, DC.
What You'll Do
Design end-to-end user experiences for ServiceNow modules, portals, and Employee/Customer Workspaces (wireframes, user flows, interactive prototypes, and high-fidelity visual designs)
Partner with business analysts, ServiceNow developers, and agency stakeholders to translate requirements into intuitive, accessible interface designs
Conduct user research, usability testing, and stakeholder interviews to inform design decisions and validate solutions with real end users
Build and maintain design systems, style guides, and reusable UI components consistent with the ServiceNow Now Design System and DC branding/accessibility standards
Design and configure Service Portal widgets, UI Builder pages, and Now Experience components within platform constraints
Ensure all designs meet Section 508 / WCAG 2.1 AA accessibility standards and are tested for compliance
What You Need
Bachelor's degree in Design, Human-Computer Interaction, Information Systems, Computer Science, or equivalent professional experience
Minimum 5 years of professional UI/UX design experience, including designing for enterprise software platforms
At least 4 years of hands-on experience designing within or for the ServiceNow platform (Service Portal, UI Builder/Now Experience, Workspaces, or Virtual Agent)
Proficiency with design and prototyping tools (Figma, Adobe XD, Sketch)
Solid user-centered design methodology (user research, journey mapping, wireframing, usability testing)
Working knowledge of HTML, CSS, and basic JavaScript to collaborate with developers and customize Service Portal widgets
Demonstrated accessibility design (Section 508 / WCAG 2.1 AA); strong enterprise UX/UI portfolio; excellent communication
Required Skills
End-to-end ServiceNow UX/UI design (portals, Workspaces, modules): wireframes, prototypes, high-fidelity visuals
User-centered design: user research, journey mapping, usability testing, and stakeholder validation
Design systems, style guides, and reusable UI components (ServiceNow Now Design System)
Service Portal widget, UI Builder, and Now Experience component design within platform constraints
Accessibility design and testing (Section 508 / WCAG 2.1 AA)
UX documentation (personas, journey maps, information architecture) and stakeholder presentation
Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.