Job description
This is a remote position.
BFCG is seeking a Service Cloud & Contact Centre Consultant to help clients transform customer service operations through Salesforce Service Cloud, case management, omni-channel support, and contact center optimization.
Key Responsibilities
Implement and configure Salesforce Service Cloud
Design customer support workflows and case management processes
Configure Omni-Channel, Knowledge Base, Live Chat, and Service Console
Optimize contact center operations and service delivery processes
Develop service performance dashboards and reporting
Support integration with telephony and third-party customer support systems
Facilitate user adoption and training
Requirements
4–8+ years Salesforce consulting experience
Experience implementing Service Cloud solutions
Strong understanding of customer service operations
Knowledge of contact center technologies
Salesforce Service Cloud Certification preferred
Excellent client-facing communication skills
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.