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Job description
Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role
The Services Sales Solutions Architect Director plays a critical role in the presales process and setting customers up for success by prescriptively shaping, scoping and solutioning applications and functionality leveraging Salesforce Core/PSS and Salesforce related clouds products. This person serves as a trusted technical advisor to Salesforce customers, providing guidance to Sales & Professional Services teams on Salesforce Core/PSS and Data 360 capabilities and level of effort for implementation, bringing synergies across each customer's implementations, and ensuring project implementations are positioned to deliver the highest levels of customer satisfaction. They are platform experts who are accountable for the oversight of our technical solution approach, quantifying business value and aiding the sales teams to scope the expected outcomes of the engagement. They are internally and externally recognized as a business contributor, industry and product specialist.
Partnered with an Account Partner (Services Salesperson), the Services Sales Solutions Architect Director leads technical pre-sales activities, acting as the technical expert across the portfolio of products and engaging other SMEs across the organization to develop and articulate comprehensive implementation proposals; this can include developing technical solutions to customer missions/objectives, sizing the effort/team size/team makeup/duration, identifying critical technical challenges: integrations, usability, security, data migration and third party solutions.
This may include the following:
Deep understanding of Salesforce Core/PSS (government solutions preferred)
Ability to scope Salesforce projects (and integration with ancillary technology stacks)
Pre-Sales solutioning in conjunction with the Solution Engineers
Bringing public sector expertise and perspective
Ability to drive better outcomes through extensive platform expertise
Create deep alignment with customer IT departments and partners
Executive Relationship building
Responsibilities:
Correctly scope projects (people, skills, timeframe) to deliver on clients' requirements
Bring best practices to each client engagement through your deep platform expertise by providing Subject Matter Expertise related to Salesforce Core/PSS products
Provide oversight and governance for pre-sales solutioning and architecture on large multi-cloud implementations
Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap.
Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with other SMEs across the organization to gain consensus on an acceptable proposal as necessary
Successfully manage multiple strategic clients simultaneously
Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services
Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.
Show continued professional growth and development
The ideal candidate will have:
A successful track record of working effectively in a highly matrixed and fast-growing organization.
A skill in correctly sizing and scoping Salesforce Core/PSS projects.
A passion and belief in the unique value of professional services in a cloud software company.
The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with Salesforce.
The capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders.
The ability to partner with customer IT leaders
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Worksite address
virginia, MN, 55792, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.