SFDC BA / Product Manager

Job description

Join a dynamic Salesforce project team in a high-impact role supporting end-to-end delivery of critical business initiatives. This position offers the opportunity to partner closely with stakeholders across the organization to shape requirements, improve processes, and drive successful outcomes in a fast-paced environment.

Responsibilities

Lead Salesforce-related projects from planning through implementation, monitoring progress, and closing out deliverables

Work with business partners to define scope, requirements, timelines, and expected outcomes

Coordinate efforts across Salesforce admins, developers, architects, and external partners to keep work moving smoothly

Create and manage project plans, including timelines, resources, risks, dependencies, and issue tracking

Facilitate Agile ceremonies such as daily stand-ups, sprint planning, and retrospectives

Oversee change requests and support impact analysis and approval workflows

Ensure project execution aligns with Salesforce best practices, governance, and security standards

Provide clear status updates and executive-ready reporting on progress, risks, and dependencies

Support training, stakeholder communication, and adoption efforts to help drive user success

Serve as an escalation point for project issues and help resolve them efficiently

Assist with post-launch support, production defect triage, and enhancement tracking within release cycles

Partner with Sales Ops, Customer Success, and Finance on recurring revenue metrics and reporting needs, including ARR, MRR, churn, NRR, and renewal rates

Support functional understanding of contract amendments such as add-ons, upsells, downgrades, early renewals, cancellations, and co-terming logic

Skills

Bachelor’s degree in Computer Science, Business, Information Systems, or a related field

10+ years of project management experience, including at least 5 years supporting Salesforce projects

Strong understanding of the Salesforce ecosystem, including Sales Cloud, Service Cloud, Marketing Cloud, and CPQ

Experience with both Agile and Waterfall delivery methods

Excellent stakeholder management, communication, and presentation skills

Strong problem-solving ability with a proven track record of managing competing priorities

Ability to work effectively in a fast-paced, collaborative environment

Familiarity with project tracking tools such as JIRA, Asana, or MS Project

Understanding of Salesforce integration tools and release management practices

Experience supporting vendor relationships and contract coordination

Preferred Skills

MBA or other advanced business education

Scrum Master or PMP certification

Salesforce certifications such as Administrator, Platform App Builder, or Project/Consultant credentials

Exposure to NetSuite integration

Experience with DevOps and release tools such as Copado

Background supporting SaaS or recurring revenue operations and reporting

Horizontal is committed to fostering a welcoming, respectful, and inclusive workplace where diverse perspectives are valued and every team member can contribute and thrive. We encourage candidates from all backgrounds to apply and bring their unique experiences and ideas to the team.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $51.61 - $70.96 per hour based on qualifications and experience.

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.