About this opportunity
Apex Systems lists this Shared Services - Advisor opportunity in winchester, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Shared Services - Advisor
Location: Pensacola, FL or Winchester, VA (Hybrid)
Role Overview
A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries. The role involves identifying, researching, and resolving issues or discrepancies, as well as reviewing and processing HR personnel transactions. This position requires answering inbound calls for a significant portion of the day and maintaining a comprehensive knowledge of HR services.
Key Responsibilities
Responsible for answering inbound calls to prospective, current, and former employees across the enterprise for up to 5 hours per day.
Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications.
Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately.
Resolve or arrange for the resolution of basic operational or processing issues, inquiries, and complaints.
Provide guidance to internal and external customers and stakeholders regarding basic SSC processes and HR services.
Perform functions in adherence to defined service level agreements.
Ensure compliance with all HR-related policies, practices, and procedures.
Support ongoing quality control checks to ensure the efficiency and accuracy of basic processes and procedures.
Perform research for process improvements and provide information to senior staff and leadership as directed.
Required Qualifications
Experience: 2-7 years of experience in positions that reflect the ability to work independently, exercise sound judgment, display a high degree of initiative, and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function.
Skills
Advanced customer service focus and relationship management skills.
Familiarity with various Human Resource issues, services, and systems.
Basic skill in following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations.
Effective database and presentation software skills.
Effective organizational, planning, and time management skills.
Effective research, analytical, and problem-solving skills.
Effective skill exercising initiative and using good judgment to make sound decisions.
Effective skill maintaining accuracy with attention to detail and meeting deadlines.
Effective verbal and written communication skills.
Required proficiency with Word.
Preferred Qualifications
Previous call center experience.
Exposure to human capital management systems.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Worksite address
winchester, VA, 22603, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.