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Job description
Shelter and Housing Triage Specialist, FOH, Springfield
CSO is looking for a Shelter and Housing Triage Specialist for our shelter, Friends of the Homeless (FOH) in Springfield.
This position will connect homeless individuals with services and housing, whether they are in shelter or not in shelter. The role also manages the front desk to triage individuals seeking shelter, make referrals and assign guests to case managers.
Starting salary: $38,000-$44,000/year
As a Shelter and Housing Triage Specialist:
You Will:
Screen homeless individuals that provide consent using the VI-SPDAT screening tool as well as the housing Match Initiation Form (MIF) and enter all information into a shared data platform.
Assign individuals to a Housing Navigator: assign shelter guests to the Housing Navigator at FOH and non-shelter guests to Housing Navigators in the community.
Work closely with the CES and FOH programming teams, and collaborate with other CES providers in assigning Housing Navigators.
Be familiar with overall performance goals of CES, the Shelter and Housing Triage Specialist role, and how homeless individuals may fully utilize the CES.
Provide regular feedback to CES team members regarding the Housing Triage process.
Your Background: High School Diploma or equivalent (required)
College degree (preferred)
Computer proficiency
Experience with community resources and similar populations (preferred)
Valid driver's license and reliable transportation
Bilingual candidates are strongly encouraged to apply.
We also seek applicants who embody CSO's values by being: Positive -- maintaining resiliency and focusing on solutions
Respectful -- collaborating and effectively communicating
Insightful -- demonstrating self-awareness and effectively priority setting
Conscientious -- taking accountability and applying feedback
What We Offer
At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through: Competitive salaries
Health and dental insurance
Generous paid time off
403(b) retirement savings plan
Free CEUs and ongoing professional development through in-house training
Employee referral bonuses
Group-rate supplemental insurance options
A premier Employee Assistance Program
A flexible, supportive, and collaborative work environment
Why Join CSO?
For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.
When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way.
Come grow with us and make a difference in the communities we serve!
A Great Place to Work
CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts . Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.
We invite you to learn more about CSO and discover what makes our organization a great place to build your career.
Professional Development
We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:
Trauma-Informed Care • Motivational Interviewing • Mindfulness Skills • and more
EOE/AA
Worksite address
springfield, MA, 01119, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.