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Job description
Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."
Job Summary: The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. Key duties include assisting with shelter setup, maintaining the cleanliness of the facility, and conducting neighborhood patrols. This role also requires crisis intervention and trauma-informed service delivery.
Essential Duties and Responsibilities:
Shelter Support
Goal: Ensure a safe and client-focused environment for guests to quickly end their homelessness
Assist in the implementation of shelter activities to ensure quality, guest-focused, and trauma-informed delivery of services
Encourage and discuss progress toward housing with shelter guests
Assist with shelter setup and maintenance
Maintain cleanliness and safety of the facility, including emptying trash cans and cleaning up spills
Assist with receiving and verifying orders from vendors, completing tally sheets
Post and update signs and service calendars
Set up and monitor audio equipment
Assist in the organization of supplies and facility needs
Conduct neighborhood patrols to minimize potential impact on the surrounding community
Administration
Goal: Oversee administrative duties that support program services Assist with keeping detailed daily summary sheets
Assist with record keeping and reporting
Miscellaneous Assist with guest services and program activities if necessary
Complete ad hoc projects as appointed by Supervisor
Requirements:
Experience Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
Ensure a client-focused, trauma-informed, and housing-focused shelter approach
Ability to perform crisis intervention as needed
General Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish and maintain effective working relationships with others
Dependability, responsibility, and the ability to communicate effectively and respectfully
Fluency in Spanish is of significant value
Physical Requirements Ability to lift, bend, push, or pull up to 50 pounds
Prolonged periods of standing and the ability to work in a fast-paced environment
Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish (
E-Verify Right to Work Poster: English & Spanish (
Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.