About this opportunity
Jimmy Jazz lists this Shift Lead - Back Bay opportunity in boston, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Location 180 Newbury Street,Boston, MA, 02116,United States
Base Pay $21.25 - $24.25 / Hour
Other Compensation + tips + 15% bonus potential
Description
Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.
Our Vision:
To give rise to lifelong memories
Our Mission:
To bring together people who treat their work and the craft of baking and all who come to visit with great care.
Every day, we strive to embody our company’s five core values:
Welcome All- We are all in it together
Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other
Lead with Heart- We operate with empathy and integrity
Rise Up- We take initiative to make things better
Savor It- We are present and find the fun!
What We’re Looking For
People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team members
Strong communication & interpersonal skills; team-oriented with a positive attitude
Maintain a high level of professionalism and care: be adaptable, flexible, and patient
Must be reliable, responsible, and punctual
Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeled
Strong attention to detail in customer interactions and product knowledge
Embody and promote the values and standards of Levain Bakery
Job Responsibilities:
Leadership & Team Supervision
Lead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspective
Set the tone for each shift by maintaining a positive, can-do attitude
Supervise team members and support them when challenges arise, while fostering a respectful, goal-oriented, and team-oriented work culture
Act as a mentor by providing feedback and coaching to identify areas of improvementContinuously participate, contribute, and collaborate to improve product knowledge and customer service skills
Customer Service
Greet customers with a warm and welcoming demeanor
Ensure every guest receives consistent, accurate, high-quality service that reflects Levain’s brand standards
Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
Resolve customer issues promptly and courteously and operate with empathy
Operations
Supervise the success of shifts by ensuring daily tasks are completed, customer orders are fulfilled accurately, and DOH food safety standards are consistently met
Act as designated keyholder for bakery; responsible for opening and closing the store
Oversee cash handling and bank deposits daily
Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards
Adept knowledge of Toast POS system
Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared
Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces
Manage weekly inventory checks: place, track & receive deliveries of ingredients, paper products, and chemicals
Delegate restocking, cleaning, and organizational tasks to the team
Requirements
Minimum 2 years of food service, QSR, or retail experience, with 1 -2 years supervisory experience preferred (depending on location)
Open availability: ability to work mornings, nights, weekends, and holidays
Ability to lift/push 25-50 pounds
Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs
Read and communicate in English, both verbally and in writing
Utilize basic computer skills (Email, Microsoft Office)
Must have valid DOH Certification & additional regional required food handlers’ certifications
$ /hour + tips + up to 15% quarterly bonus potential
Employer-funded Healthcare Reimbursement Account
Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement
14 Weeks Fully Paid Parental Leave
Two Weeks of Paid Time Off
401K with 3.5% Company Match
We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives.
Requirements
Evening, Holiday and Weekend availability required
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Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.