About this opportunity
Insomnia Cookies lists this Shift Lead opportunity in charleston, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Pay rate: $15.50/hr
Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
Paid vacation and sick time off
Pet insurance for your furry loved ones
Job stability with a rapidly growing and reputable company
Achievable growth/promotion opportunities
You get to work in a fun, exciting team environment
Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
Manage cash handling and deposits DESIRED SKILLS/EXPERIENCE:
At least 1 year of working experience in a customer service focused role
Point of Sale systems experience
Outstanding communication, time management, and people skills
Detail focused and results-oriented
Ability to lead-by-example and motivate others
Ability to lift up to 40 lbs
Legally eligible to work in the United States
Must be 18 years or older to be employed
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 350 stores globally, an experiential, “sweet-easy” flagship concept, and large scale operations and delivery capabilities ... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!
As a Shift Leader at our Charleston store located at 315 Lincoln Ave, STE 200, Charleston, IL 61920, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store! Check out some of our content vids to learn more! Who We Are! Insomnia Cookies Timeline Core Values SOME OUR SWEET SHIFT LEADER PERKS:
Who We Are!
Insomnia Cookies Timeline Core Values
SOME OUR SWEET SHIFT LEADER PERKS:
Pay rate: $15.50/hr
Flexible part-time work schedules
Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
Paid vacation and sick time off
Interactive training & mentorship
Pet insurance for your furry loved ones
Job stability with a rapidly growing and reputable company
Achievable growth/promotion opportunities
You get to work in a fun, exciting team environment
Employee discount and FREE cookies with every shift!
At Insomnia Cookies, our Shift Leaders are the leaders in action. As the person leading the shift, you'll work side‑by‑side with your Cookie Crew to deliver warm, delicious cookies and an exceptional guest experience. From baking and packing orders to coaching teammates and keeping the bakery running smoothly, you'll lead by example every shift.
If you enjoy fast-paced environments, love working with people, and aren't afraid to roll up your sleeves, this is the role for you.
WHAT YOU'LL DO:
Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish
Bake, package, and prepare orders while providing exceptional guest service
Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift
Prioritize and delegate tasks to keep operations running efficiently and meet guest demand
Help maintain our standards for product quality, food safety, cleanliness, and speed of service
Handle cash management, register accountability, and deposits
Communicate important updates and partner with store leadership to keep the bakery operating at its best
Jump in wherever needed to help your team succeed
Qualifications
1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
Strong communication, organization, and problem‑solving skills
Ability to thrive in a fast-paced, team-oriented environment
Positive attitude with a passion for delivering exceptional guest experiences
Must be 18 years of age or older
Ability to obtain any required food safety certifications applicable to the location
Ability to perform the essential functions of the position with or without reasonable accommodation
Physical Requirements
Stand and walk for extended periods of time (up to 8 hours per shift)
Frequently reach, bend, stoop, twist, kneel, and lift
Lift, carry, push, and pull up to 30 pounds regularly
Occasionally lift up to 50 pounds with assistance
Use hands and fingers to handle bakery equipment, food products, and a point‑of‑sale system
Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units
Safely operate kitchen equipment in accordance with company procedures
Read order screens, recipes, and safety information
Communicate effectively with guests and team members in a fast‑paced environment
Work Environment
This position works in a fast‑paced bakery environment that includes frequent interaction with guests, exposure to heat from ovens, refrigerated storage areas, cleaning chemicals, and moderate noise levels. Evening, late‑night, weekend, and holiday shifts are a regular part of the business.
Schedule Expectations
Our bakeries are busiest during evenings, late nights, weekends, and holidays. Team Members should have availability during these peak business hours. Scheduling needs vary by location.
Equal Employment Opportunity
Insomnia Cookies is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where everyone feels welcome. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.
Reasonable Accommodation
If you require a reasonable accommodation during any part of the application or hiring process, please let us know. We are committed to providing reasonable accommodations to qualified individuals with disabilities.
Additional Information
Employment with Insomnia Cookies is contingent upon successful completion of any background checks, employment verification, and other pre‑employment requirements applicable to the position and permitted by law.
Ready to Join?
Whether this is your first job or your next step, we're looking for people who bring great energy, take pride in their work, and love making someone's day a little sweeter.
When you join Insomnia Cookies, you'll enjoy:
Competitive hourly pay
Early Wage Access (get paid the next day!)
Flexible scheduling
Employee discount (free cookies!)
This is more than a shift supervisor role—it's your opportunity to develop your leadership skills, make an impact every day, and grow your career with one of the fastest‑growing bakery brands in the country. Many of our Assistant Managers and Store Managers began their journey as Shift Leaders.
If you're ready to lead a great team, delight guests, and help create warm moments one cookie at a time, we'd love to have you join the Insomnia Cookies family.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Worksite address
charleston, IL, 61920, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.