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Job description
Overview
Shift Lead – Crumbl Cookies, Massapequa, New York. We are cultivating an experience with customers and crew that builds and lifts others while developing a business‑oriented managerial mindset. Crumbl offers a rotating weekly menu, open concept kitchens, and a distinctive pink box as part of revolutionizing the gourmet dessert experience. We are seeking talented Shift Leads who want to grow with us and be part of the fastest-growing cookie franchise in the country.
As a Shift Leader you will oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, handling no-shows, delegating tasks, managing cash, and reporting issues to the manager.
Responsibilities
Operate the store daily as a key team member, ensuring fast, friendly customer experiences and a clean, organized kitchen.
Maintain high-quality cookies and ensure smooth, efficient workflows; train and support crew to perform duties on time.
Spend the majority of time in the kitchen with the team, assigning duties and ensuring completion of tasks.
Create shift schedules, manage no-shows, delegate tasks, handle cash deposits, and report issues to management.
Supervise employees, assign duties, monitor performance, and enforce company policies, health, and safety standards.
Coach team members and train new staff; open/close registers and prepare daily cash deposits.
Address customer issues and employee disputes and escalate as needed.
Ensure compliance with policies, health and safety standards, and quality control.
Open and close registers, account for daily intake, and prepare cash deposits.
Address schedule gaps and maintain effective communication with the team and management.
Requirements
Genuinely nice demeanor with a fast, friendly attitude and work ethic
Business acumen (labor, cost of goods, P&L)
Food and facilities safety compliance
Previous leadership experience in quick service restaurants
Ability to multitask and communicate effectively
Passion for the food service industry
High school diploma/GED
Excellent communication and interpersonal skills; strong leadership and organizational abilities
Confident problem-solver; team player
Valid Driver's License (Required)
ServSafe Food Handlers Certification (Preferred; if not, certification will be paid for)
Experience
At least 1 year in restaurant/food industry management (Preferred)
Anticipated Hours
Days: Monday through Saturday
Weekly hours: up to 40
Shifts: Morning, day, and night
Pay
$17-$20 per hour (includes hourly salary + tip)
Benefits
Employee Discount
Off Every Sunday
Flexible schedule
Early close on certain holidays
Regular performance collaboration and career growth opportunities
Certifications
Valid Driver's License (Required)
ServSafe Food Handlers Certification (Preferred; if not, will pay for certification)
Physical Requirements
Ability to lift 10–55 lbs
On your feet for the full shift
Climb a ladder
Uniform
Crumbl shirt and hat (provided); Black pants; Black sneakers
No jewelry
Software
Proprietary Crumbl platform; Apple devices; When I Work; Slack (knowledge preferred but training available)
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Worksite address
massapequa, NY, 11758, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.