About this opportunity
A Caring Doctor (New Jersey), P.C. lists this Shift Lead opportunity in east brunswick township, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Summary
The Shift Lead is responsible for performing the duties of a CSC and/or veterinary assistant/technician, while also providing continuity and operational support across all shifts. The Shift Lead ensures leadership presence onsite to support associates and clients, coordinates paraprofessional staff, and works with the Practice Manager or Chief of Staff to maintain effective communication with clients and other stakeholders.
Responsibilities
Percentage of time spent on leadership duties and paraprofessional responsibilities varies; the average ratio is approximately 20% leadership duties and 80% paraprofessional duties.
Paraprofessional Responsibilities (approx. 80%)
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Perform the duties of a CSC and/or veterinary assistant/technician, including:
Recruit new clients by promoting hospital services.
Manage routing of clients and pets to ensure superior client care and maximum productivity.
Maximize the number of pets seen by the hospital team through efficient hospital operations.
Provide professional, efficient, and exceptional service at all times: welcoming clients and pets, ensuring comfort, educating clients on pet health, preparing procedures that do not require veterinarian or technician, performing preparatory work, and monitoring hospitalized or surgical pets as allowed by state practice acts.
Educate clients about Optimum Wellness Plans, preventive care, pet health needs and hospital services.
Assist incoming clients by completing documentation, entering pet information and history, using proper tags, and ensuring prompt service.
Assist outgoing clients by providing instructions, invoices, dispensing prescriptions per veterinarian's instructions, selling retail products, and scheduling future appointments.
Manage finances by maintaining accurate balances and using proper opening and closing procedures.
Act as extra eyes, ears, and hands for the veterinarian/technician to ensure high‑quality pet care and productivity.
Obtain relevant information and history from clients and maintain proper medical charts.
Ensure safety of pets, clients and associates by using safe restraining techniques, following protocols, and maintaining organized treatment areas.
Assist with surgery as applicable.
Utilize technical skills fully, within state practice acts and NAVTA guidelines for veterinary assistant duties.
Conduct administrative functions as necessary.
Leadership Responsibilities (approx. 20%)
Assist Practice Manager in developing an efficient, productive hospital team that provides high‑quality care and service, following all protocols and laws.
Support Practice Manager in hospital labor management, adjusting paraprofessional team schedules.
Help in selecting, training, and supervising the paraprofessional team.
Provide professional, efficient client service, leading by example.
Assist Practice Manager in creating an environment that delivers quality veterinary care.
Foster an engaging environment for associates.
Ensure effective communication between associates, clients, leadership, and Central Team Support.
Ensure all associates adhere to dress and grooming guidelines.
Ensure patients are prepped and equipment ready for surgery.
Ensure cases are assigned to VAs with clear responsibilities.
Prepare team on scheduled cases and manage transfers or referrals.
Identify bottlenecks and propose solutions to improve operations.
Assist with client resolution decisions, invoice adjustments, and client experience exceptions.
Train and mentor new paraprofessional associates.
Quality check medical records, medications, regulatory documents, cleanliness, and timeliness.
Address equipment issues and assist in inventory management.
Perform other duties as assigned.
The Five Principles
Quality – The consumer is our boss, quality is our work and value for money is our goal.
Responsibility – Each individual demands total responsibility; associates support each other.
Mutuality – A mutual benefit is a shared benefit that endures.
Efficiency – We use resources fully, waste nothing, and do only what we can best.
Freedom – We shape our future and need profit to remain free.
Hiring Qualifications
Leadership Priority Setting
Approachability
Directing Others
Conflict Management
Customer Focus
Functional Peer Relationships
Communication Skills
Functional/Technical Skills
Action Oriented
Motivating Others
Capabilities and Experience (Can Do)
Ability to multi-task efficiently under distracting circumstances.
Organizational ability – systematic approach, order, and clarity.
Problem solving skills – identify, analyze, and solve problems practically.
Intellectual ability – follow instructions accurately.
Mathematical ability – perform basic calculations and convert units.
Computer skills – confident use of computer and specialized software.
Attitudes (Will Do)
Initiative – willingness to use discretion to find solutions.
Integrity – adherence to Banfield values and ethics, honesty, discretion.
Cooperativeness – willingness to collaborate.
Flexibility – openness to changing situations.
Independence – able to perform tasks without supervision.
Resilience – maintain positive outlook and composure under stress.
Special Working Conditions
Confidence around pets of various species.
Work may exceed 40 hours; requires weekends and evenings.
Moderately high noise level in work environment.
Ambulatory skills sufficient to perform duties at hospital and various locations.
Ability to lift, carry, move up to 50 pounds.
Good hand‑eye coordination and visual acuity for computers and equipment.
Routine exposure to pets that may bite or scratch, anesthesia, radiation, biological hazards, and medications.
Experience, Education and/or Training
Associate’s degree or veterinary technician certification/licensure preferred, or equivalent.
Two years of experience in healthcare, veterinary profession, or service industry; six months at Banfield preferred.
Prior supervisory experience preferred.
Medical background with veterinary technician, human healthcare, or pharmaceutical terminology preferred.
Pay
The pay range for this role is $21.27 - $27.18 hourly.
Benefits
Banfield offers a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and your pets.
Comprehensive Medical, Dental, and Vision Insurance
Generous Retirement Plans (401(k) and Roth) with company match
Best‑in‑Class Student Debt Relief Program for Full‑Time DVMs
Paid Time Off and Holidays
Top‑Tier Mental Health and Well‑Being Resources, including free coaching and counseling
Associate Life Insurance (company‑paid) and Supplemental Life Insurance
Company‑Paid Short‑ and Long‑Term Disability
Flexible Spending Accounts (FSA)
Health Savings Account (HSA)
Paid Parental Leave
Continuing Education Allowance for eligible positions
Back‑Up Child and Elder Care & Family Support Resources
Fertility and Family Building Support
Digital Exercise Therapy
Voluntary Protection Benefits
Legal Plan
Identity Protection
Commuter Benefits
Three Free Optimum Wellness Plans for Pets
Exclusive Discounts on products and services
Benefits eligibility is based on employment status. Full‑time associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); part‑time associates are eligible for benefits with an asterisk (*).
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.