About this opportunity
Grotto Social Baths lists this SHIFT LEAD opportunity in miami, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The lead keeps Grotto running smoothly throughout each shift. This is an execution-focused role responsible for maintaining flow across check-in, café, housekeeping, laundry, and the overall guest experience. You’ll open or close the building, step in where support is needed, resolve day-to-day issues, and ensure standards stay on track in real time.
About Grotto Baths
Grotto Social Baths is Miami's first modern social bathhouse, a communal wellness destination rooted in the timeless traditions of contrast therapy, sauna culture, and intentional gathering. Opening Fall 2026 in the heart of Wynwood, Grotto is designed for connection. We offer a vibrant, high-touch environment where members and guests come to sweat, plunge, and restore together.
Description
The Role
The lead is the shift orchestrator, the experienced operator who ensures Grotto runs smoothly from open to close. This is not a management role; it's an execution role. You're not managing the business, you're managing the moment. Your job is to keep everything flowing: check-in moving, cafe humming, housekeeping on track, laundry turning over, and guests taken care of.
You'll open or close the building independently, float between departments wherever pressure is highest, cover breaks and call-outs, and serve as the first responder for day-to-day operational issues. When something needs to happen, you make sure it happens. When someone needs help, you're there. When standards start slipping, you correct the course in real time.
This role exists so that every shift has a trusted operator with eyes on the entire floor someone who can keep the guest experience seamless without requiring constant GM involvement. You're the person who makes it all work while leadership focuses on the bigger picture.
The shift lead reports directly to the General Manager and works collaboratively with all front-of-house team members.
Core Responsibilities
Shift Execution
Open or close the building independently: alarm codes, unlocking/securing the facility, and completing all opening/closing checklists
Ensure every shift starts and ends correctly: stations set, supplies stocked, systems on, facility walkthrough complete
Maintain operational tempo throughout your shift; keep all departments coordinated and on track
Monitor the overall flow of the guest experience from check-in through thermal circuit to cafe to departure
Identify and resolve bottlenecks before they impact guests: check-in backing up, cafe overwhelmed, housekeeping falling behind
Ensure all team members are positioned correctly, know their responsibilities, and have what they need to succeed
Conduct shift handoffs with incoming shift lead; communicate priorities, issues, and anything in progress
Cross-Department Support
Float between departments based on where operational pressure is highest this is your primary responsibility
Step in to support Community Hosts at check-in during high-volume periods
Assist Cafe Crew when orders are backing up or coverage is thin
Support House Keepers when turnover demands exceed capacity
Back up Experience Guides as needed for guest flow or facility monitoring
Cover breaks for any team member; ensure no position is left unstaffed
Cover call-outs temporarily until additional support arrives or the GM adjusts staffing
Serve as the first responder for day-to-day guest concerns: wait times, locker issues, service complaints, minor facility problems
Resolve routine issues on the spot with warmth and professionalism; don't let small problems become big ones
Know when to escape: complex guest situations, potential safety concerns, or anything requiring management authority goes to the GM
Maintain visible presence on the floor; be accessible to guests and team members throughout your shift
Standards & Quality
Ensure Grotto's service and cleanliness standards are maintained throughout your shift
Conduct regular walkthroughs of all guest-facing areas; identify and address issues proactively
Provide real-time coaching and redirection to team members when standards slip correct in the moment, respectfully
Ensure opening and closing checklists are completed fully and accurately
Monitor facility conditions: thermal equipment functioning, supplies stocked, ambiance appropriate, safety standards met
Report operational issues, equipment problems, and supply shortages to the GM; document as appropriate
Communication & Coordination
Communicate proactively with all team members throughout your shift; keep everyone informed and aligned
Participate in and help lead pre-shift huddles; ensure the team knows priorities, VIPs, events, and any operational notes
Serve as the communication hub during your shift you know what's happening across the building
Relay relevant information to the GM: guest feedback patterns, staffing observations, operational friction points
Maintain shift logs and documentation as required
Operational Support
Report inventory shortages and supply needs to the GM; do not own ordering or vendor relationships
Assist with inventory counts when assigned
Support event setup and breakdown as needed
Assist with facility preparation for inspections or special occasions
Perform other operational tasks as directed by the GM
What This Role Is Not
To be clear about the scope of this position: the shift lead is responsible for shift execution, not business management. The following responsibilities remain with the General Manager:
Hiring, interviewing, and onboarding
Performance reviews and formal coaching
Discipline and terminations
Scheduling and PTO approvals
Payroll, budgeting, and labor cost management
Vendor relationships and ordering systems
KPI reporting and operational strategy
Complex guest escalations requiring management authority
This distinction is intentional. The shift lead keeps the shift running; the GM runs the business.
Qualifications
Required
2-4 years of hospitality experience with at least 1 year in a shift leadership, floor supervisor, or senior hourly operator role
Proven ability to open and close a hospitality venue independently
Experience floating across multiple departments or functional areas during service
Strong situational awareness; able to read a room and anticipate where help is needed
Calm, composed decision-making under pressure; able to prioritize and adapt in real time
Excellent communication skills; clear, direct, and respectful with team members and guests
Physical stamina: able to stand for 8+ hours, move quickly across the facility, and lift up to 40 pounds
Availability for AM or PM shifts, including early mornings, late evenings, weekends, and holidays
Fluency in English required; Spanish proficiency strongly preferred for Miami market
Preferred
Experience in spa, wellness, fitness, or membership-based hospitality environments
Background in boutique hotels, premium restaurants, or high-touch guest experience concepts
Familiarity with thermal wellness, bathhouse, or sauna environments
Experience working in pre-opening or new concept launch environments
Knowledge of Wynwood and Miami's hospitality landscape
Food Handlers License
CPR/First Aid certification (or willingness to obtain)
Attributes
Eyes everywhere : You see the line forming at check-in, the laundry cart that’s overflowing, the cafe ticket that’s been sitting too long, and the guest who looks confused all at the same time. You don't wait to be told; you move
Calm in the current : It's Saturday at 2pm, every locker is full, two people called out, and a guest just slipped near the cold plunge. You stay composed, prioritize, delegate, and keep everyone steady around you
Ego-free operator : You're not above folding towels, covering the front desk, or running dishes to the café. If it needs doing, you do it. Your job is to make the shift work, not to supervise from the sidelines
Respected, not feared : Team members look to you because you help them, not because you outrank them. You coach in the moment with respect. You lead by doing, not by directing
Instinctively hospitable : Even while you're managing operations, you never forget you're in a guest-facing environment. When you pass a member, you greet them by name. When someone looks lost, you help
Relentlessly consistent : Whether it's a quiet Tuesday morning or a packed Saturday night, you hold the same standards. The team knows what to expect from you, every shift
Systems thinker : You understand how the whole operation connects how a backup at check-in affects the locker room, how slow housekeeping affects the thermal circuit, how everything flows together. You see the whole board
Knows when to escape : You're empowered to solve problems, but you know where your authority ends. Complex guest issues, personnel matters, and management decisions go to the GM and you don't hesitate to loop them in
Physically present and engaged : You're on the floor, visible, moving. Your team sees you working alongside them. Your guests see someone in charge who’s also in the trenches
Hourly rate: $24-27/hour, commensurate with experience
Tip pool eligible
Complimentary Grotto membership
Discounts on cafe items, retail, and additional services
Health benefits for full-time team members
Clear growth path to General Manager as Grotto expands
Opportunity to help build operations from the ground up at a first-of-its-kind concept
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Worksite address
miami, FL, 33222, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.