About this opportunity
Kuppa Joy lists this *Shift Lead - Palm Cafe opportunity in fresno, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Kuppa Joy Shift Lead
At Kuppa Joy, our mission isLove God, Love People, Love Coffee. For over a decade, we’ve used coffee as a way to connect with our community, foster meaningful relationships, and pursue excellence in everything we do.
While faith is not a requirement for employment, our culture is rooted in growth, integrity, hospitality, accountability, and continuous improvement. We are building something special—and we’re looking for leaders who take ownership of their shifts, care deeply about people, and lead by example.
TheShift Leadplays a key leadership role in executing daily operations and supporting the store management team.
This role is responsible for leading shifts, delegating tasks, coaching team members, and ensuring the Kuppa Joy experience is consistently delivered. The Shift Lead helps maintain operational standards and creates a positive, high-performing team environment during each shift.
Essential Duties & Responsibilities
Responsibilities and essential job functions include, but are not limited to:
Customer Service & Hospitality
Lead by example to deliver exceptional customer service. Create meaningful customer interactions, set the tone for the shift, and coach team members to prioritize connection and engagement.
Food & Drink Quality
Ensure all beverages and food items meet Kuppa Joy standards by following recipes, presentation guidelines, and quality expectations. Support training and provide real-time coaching to maintain consistency.
Cleanliness
Maintain a clean, organized, and visually appealing café. Delegate and execute cleaning tasks throughout the shift and ensure both front and back of house meet company standards.
Teamwork
Lead the floor during assigned shifts by delegating tasks, maintaining flow, and supporting team performance. Provide clear, respectful, and timely coaching to develop team members and improve performance.
Asset Protection
Follow all company policies and procedures related to cash handling, safety, and security. Communicate operational needs, report issues, and support smooth day-to-day operations.
This job description is intended to describe the general level of work being performed and is not an exhaustive list of all responsibilities. Team members may be asked to perform additional duties as needed.
Compliance & Standards
Follow all health, safety, and sanitation guidelines
Adhere to company policies outlined in the Employee Handbook
Complete required trainings and certifications in a timely manner
Physical & Scheduling Requirements (Essential Functions)
Stand for extended periods of time
Perform repetitive tasks
Lift and carry items weighing up to40 pounds
Work in a fast-paced café or joy thru environment
Qualifications & Attributes
Leadership presence and accountability
Strong communication and coaching skills
Ability to stay composed and make decisions under pressure
Reliability, punctuality, and attention to detail
Ability to lead peers respectfully and professionally
Coachability and openness to feedback
A positive, approachable, and professional demeanor
Desire to grow into higher leadership roles
Experience & Eligibility Requirements
Internal Applicants
Have a minimum of4 months experience as a Kuppa Joy Barista
Be in good standing - no Progressive Discipline within 90 days.
Be consistently meeting or exceeding performance expectations
Demonstrate leadership maturity, reliability, and ownership of their current role
Be available to work a minimum of25 hours per week and meet the business needs with one opening and one closing
Availability onSaturdays, weekends, and holidaysas required
External Applicants
Have prior leadership or supervisory experience
Demonstrate the ability to lead, coach, and hold others accountable
Show strong communication and problem-solving skills
Be available to work a minimum of25 hours per week and meet the business needs with one opening and one closing
Availability onSaturdays, weekends, and holidaysas required
Coffee experience is preferred but not required.
Requirements
California Food Handler Certification (must obtain upon hire)
Completion of pre-employment assessments (sent via email)
Participation in a video interview as part of the hiring process
Compensation & Benefits
$ /hour plus tips
Closed on Sundays (Some Sundays are required for meetings with advanced notice)
Complimentary shift drink
15% employee discount
Medical benefits (full-time employees only)
401(k) with employer match (up to 4%)
Hiring Process Notice
This job posting is part of anopen recruitmentand may remain active even when positions are not immediately available.
If your application aligns with our needs when an opening becomes available, we will reach out directly. If you do not hear from us within4–6 weeks, your application will be kept on file, but we will not be moving forward at that time.
Equal Employment Opportunity & At-Will Employment
Kuppa Joy Coffee House isEqual Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, or any other status protected by applicable law.
Employment with Kuppa Joy Coffee House isat will, meaning either the employee or the company may end the employment relationship at any time, with or without cause or notice, in accordance with applicable law.
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Worksite address
fresno, CA, 93650, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.