About this opportunity
The Press Club Grill lists this Shift Lead opportunity in palo alto, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Reports to: General Manager
Direct Reports: None
Job Summary
Our Shift Lead is responsible for assisting the General Manager and Executive Kitchen Manager in the daily front and back of house restaurant operations and guiding the front and back of house team members. It is the expectation that the Shift Lead is fully certified in all front and back of house positions. This is a non-exempt position.
As a Shift Lead, you are responsible for encompassing our goal of providing each guest with a truly outstanding experience as well as:
Exemplifying exceptional guest service and fostering an enthusiastic and uplifting environment
Assisting with enforcing safe work behaviors and safety standards are adhered to maintain a safe workplace
Assisting the GM in training front of house team members to achieve established policies and procedures
Assisting the Executive Kitchen Manager in the training of kitchen team members using the certification process
Assisting in the rollout of limited time menu offers or new menu items and recipe changes
Assisting in executing the setup of salad, grill, carve, cashier station, Prep, Dish, Bus etc stations for service
Advising Executive Kitchen Manager and General Manager of any employee related issues
Assisting in day-to-day practices related to the team including initial and ongoing training
Reviewing and guiding the completion of Front of House team members training checklist and certification using Tender Greens Training Certification Process
Assisting in morning and evening line checks, food tastings and pre-shift meetings
Participating in food safety and line checks to ensure food standards are met and executed safely
Participates and assisting in employee safety training and LMS signoffs and meeting safety standards
Participating in handling guest complaints that happen during their shift when a GM and EKM is not present
Assisting with the opening and/or closing of the restaurant depending on schedule
Assist with Point-of-Sale System (Aloha & Olo) functions to ensure they are being conducted according to policy such as comps & re-opening/ reprinting checks, conducting same day refunds, and doing a system refresh
Conducting nightly notes and entering sales into the purchase tracker
Supporting operations by performing any other duties as assigned to ensure the restaurant is producing to standards
All other duties as assigned
Qualification Requirements for this position are:
Prior kitchen and FOH experience
Demonstrated leadership skills, including coaching, and motivating a team
Solid base knowledge of culinary technique and its practical application
Must enjoy and be able to succeed in a fast-paced and high stress work environment
Customer service focused and solution oriented
Ability to work a flexible schedule based on restaurant needs
Commitment to continuing culinary development in both technique and perspective
Ongoing current Food Safety Manager certification
Bilingual Spanish/English is a plus
Physical, cognitive, social, and environmental requirements include:
Must be able to lift items through full range weighing up to 50 lbs. on a regular and continuing basis
Repetitive forward bend of head/neck
Some bending/kneeling/stooping/twisting/reaching required
Some repetitive motion and force required
Must be able to stand/walk for long periods of time (not all at one time)
Must be able to work in a hot kitchen environment
Sight, speech and hearing necessary to communicate with Team Members, Vendors and Guests
Sight and good sensation are necessary to prevent burning oneself while in the kitchen areas
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities
Hours: Must be available to work varied shifts including nights and weekends
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Worksite address
palo alto, CA, 94306, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.