About this opportunity
Altitude Trampoline Park lists this Shift Lead Part Time 25 - 35 Hours Cincinnati Anderson opportunity in cincinnati, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
✨ SHIFT LEAD – ALTITUDE TRAMPOLINE PARK (TPOG) ✨
Join a high-performance team. Lead with Pride & Passion.
Altitude Trampoline Park is seeking driven, accountable, guest-focused Shift Leads ready to elevate the guest experience and support the relaunch of key park attractions. This role is perfect for leaders who thrive in fast-paced environments and want to grow within a franchise group that rewards performance and excellence.
Position Summary
Shift Leads are front-line leaders accountable for operational execution, staff development, safety enforcement, and a predictable guest experience. You will serve as the manager on duty and set the tone for professionalism, performance, and culture each shift.
⭐ What You'll Lead & Own
Operational Leadership
Act as the on-duty manager overseeing all park operations and team members.
Ensure completion and verification of daily tasks through Jolt and in-park walkthroughs.
Maintain a clean, organized, and safe facility at all times.
Enforce all safety rules and company policies consistently.
Guest Experience Excellence
Deliver a predictable, elevated guest experience during every interaction.
Support birthday parties, events, and peak rush periods with structure and confidence.
Handle guest concerns professionally while maintaining service recovery standards.
Team Development & Accountability
Lead the Pre-Shift Meeting to align staff on priorities, assignments, goals, and standards for the shift.
Motivate and coach team members using the seasonal Pride & Passion initiative.
Hold staff accountable to expectations, professionalism, and task completion.
Document performance concerns and follow the 3-write-up corrective process.
Operational Execution
Oversee party flow, check-in, and room readiness with consistency.
Ensure all attractions are properly staffed and maintained, using the iPad-based digital maintenance log to report issues accurately.
Support sales initiatives, membership offers, concessions upselling, and retail goals.
Schedule Requirements
This role requires dependable availability during high-volume times.
Shift Leads must:
✔ Work two weekend days each week
✔ Close at least two nights per week
✔ Maintain reliable, consistent scheduling availability
Accountability is essential - flexibility is a bonus.
What We're Looking For
You are a strong fit if you:
Lead by example with presence, energy, and professionalism
Thrive in fast-paced, guest-centric environments
Are confident directing a team and giving real-time coaching
Maintain high standards for safety, cleanliness, and execution
Are dependable, organized, and solutions-focused
Want to grow into a future Assistant Manager or General Manager role
Goals for This Role
Strengthen staff accountability and shift structure
Improve guest experience consistency and service scores
Support membership recovery and revenue growth
Drive predictable party and attraction operations
Build a culture of excellence, pride, and ownership
Qualifications
Prior leadership or supervisory experience preferred
Excellent communication and team-management skills
Ability to lead in a fast-paced environment
Commitment to professionalism and reliability
Positive attitude and strong problem-solving abilities
🚀 Why Join Altitude?
Altitude (TPOG) invests in leaders.
Strong Shift Leads are developed into the next generation of Assistant Managers, GMs, and multi-unit leaders as our parks grow.
Ready to Make an Impact?
Apply now and help shape the next phase of growth at Altitude.
Join a team that leads with Pride. Passion. Performance.
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Worksite address
cincinnati, OH, 45208, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.