About this opportunity
BRCC OPERATING COMPANY lists this Shift Lead - Part Time (Clarksville) opportunity in clarksville, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Mission Statement
We are Black Rifle Coffee Company, a veteran-founded company serving premium, fresh-roasted coffee to people who love America. We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers! We are more than a product and more than a company; we are a culture. A culture full of motivated people who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency. Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it.
Job Summary
Black Rifle Coffee Company seeks to hire Shift Leads who will assist the General Manager in executing store operations during scheduled shifts. As the Hourly Shift Lead, you will be responsible for leading the team during your assigned shift. This includes ensuring excellent customer service, managing inventory, supervising employees, and maintaining a clean and organized store environment.
Job Details
Delivers exceptional customer service
Executes store operations during scheduled shifts.
Organizes opening and closing duties as assigned.
Provides clear, specific, and timely coaching and feedback to associates to ensure adherence to all company policies and procedures as well as emphasis on the customer experience.
Proactively responds to customer and store needs: escalates feedback & concerns to store management.
Prepares quality beverages and food products according to BRCC standards.
Follows health, safety and sanitation guidelines for all products.
Responsible for scheduling and covering breaks and meals of floor staff.
Assists with other duties as directed by General Manager.
Education & Skill Requirements
3+ years experience in QSR, customer service, retail, or hospitality environment
2+ years of retail supervisory experience preferred
Excellent customer service skills
Ability to lead and motivate a team
Ability to multitask and prioritize work of self and others in a fast-paced environment
Experience with cash handling and safety and security.
Demonstrated track record of coaching & developing others.
Competency in written & verbal communication
Basic computer skills
Ability to work a flexible schedule (i.e. early mornings, nights, weekends, holidays)
Physical Requirements
While performing the duties of this job, the employee is regularly required to stand, sit, stoop, kneel; talk, hear, and use hands and fingers to operate a computer, keyboard and telephone.
Specific vision abilities required by this job include close vision requirements due to computer work
Ability to hear and communicate through a headset
Light to moderate lifting is required
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Company Culture
We are Black Rifle Coffee Company, a veteran-founded company serving premium coffee to people who love America. We have a passion for coffee, the veteran community, dogs, the outdoors... in short, if it makes our country awesome, then we love it. Our customers always come first, because without them we would have nothing. They have our eternal gratitude for that. We sell awesome coffee and make goofy videos, but the beating heart of Black Rifle Coffee is really in giving back — it's about serving those who serve us. That means supporting the military, veteran, and first responder communities in the ways we know best. As far as the folks who work here, we value integrity, innovation, radical transparency, a crazy good work ethic, and a deep love for our country and each other.
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Worksite address
clarksville, TN, 37040, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.