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Job description
Benefits
Free uniforms
Opportunity for advancement
Flexible schedule
Shift Lead / Manager On Duty
Location
Whitestown/Zionsville
Reports To
Bakery Manager
Position Summary
The Nothing Bundt Cakes (NbC) Shift Lead works alongside the Bakery Manager and team members to create the highest-quality cakes, a warm, welcoming environment and a superior guest experience.
Accountabilities/Duties
Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
Partners with the Bakery Manager and other Shift Leads in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management and inventory control.
Supports the Bakery Manager in recruiting, selecting and training team members, directing daily work responsibilities, and providing performance feedback and coaching.
Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
Helps facilitate the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
Core Values and Leadership Competencies
Servant’s Heart
Goes above and beyond to support and develop the team and create a superior guest experience.
Keeps the good of the team and guest ahead of personal interests or gain.
Leads by example and displays humility and empathy for others.
Spirit of a Champion
Demonstrates an intense drive, a commitment to excellence and a passion to succeed.
Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control.
Operates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance.
Genuine Connections
Projects warmth, enthusiasm and optimism that attracts and energizes others.
Builds positive, productive relationships and communicates often and openly.
Serves as a strong Cake Celebrity/Brand Ambassador in the local community.
Knowledge, Skills and Abilities
Demonstrates an unwavering guest focus and strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.
Has the ability to delegate tasks, communicate clear expectations, direct others’ work and manage performance.
Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.
Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.
Demonstrates strong learning agility, with a passion to grow and excel.
Education, Certifications and Work Experience Requirements
High school diploma or GED; post-secondary education is a plus.
at least 1 year of guest-facing experience in a retail, restaurant or foodservice environment, preferably in a lead role with progressive managerial responsibilities.
Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals.
Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.
Work Availability
3 Days a week with at least 1 weekend shift
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.