About this opportunity
ZippyApp - Recruitment Marketing lists this Shift Lead opportunity in pearl, Mississippi. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Shift Leader directs the daily activities of store team members in the absence of the Store Manager and Assistant Store Managers during assigned shifts. The Shift Leader is responsible for store operations by opening and closing the store when scheduled, protecting store property and funds, and monitoring employee performance during assigned shifts. The Shift Leader assists the store management team in maintaining store conditions, quality, safety, security, and sanitation programs. The Shift Leader is responsible for excellent customer service. Accomplishes all job duties in accordance with company policies and procedures. When a Store Manager or Assistant Store Manager is present, the employee performs the duties as outlined in their primary job description.
Requirements/Responsibilities
Responsible for opening and closing the store according to established procedures
Directs and monitors the day-to-day activities of full time/part time store team members
Communicates with customers in a friendly and courteous manner
Resolves customer complaints, including exchanges and refunds
Documents complaints and takes follow-up steps to correct the source of the complaint
Conducts front end administrative procedures, including cash counting, till preparation, cash drops, cash pick-ups, verification of cash tills, and sale of/return of gift cards
Completes electronic store reports and conducts bag/video checks and reports results to Store Manager
Performs cashier duties when necessary
Escalates employee issues, such as disciplinary action, cash discrepancies, attendance, performance, and significant customer complaints to Store Manager or District Manager
Responds promptly to vendors, including receiving loads / deliveries
Stocks within all departments
Ensures the store is operating in compliance with company standards for health and safety
Handles emergency management, such as evacuation procedures, appropriately
Protects company property, funds and merchandise
Ensures that loss prevention procedures are followed daily
Responsible for store sanitation and completing sweep logs during assigned shift
Serves as first contact for media and regulatory visitors and refers contact to Store Manager
May participate in the panel interviewing process, but does not have authority to make hiring decisions
Performs other duties, including working in other departments, as assigned
Relevant Experience, Education, Certification, Knowledge, Skills, and Abilities
Must be 18 years of age
High School diploma or equivalent required
Comprehensive product knowledge and the ability to train other team members
Previous training / supervisory experience a plus
Company work history will be strongly considered, including attendance, work performance, safety, policy compliance and performance management
Proficiency in basic math skills required, including addition, subtraction, multiplication and division
Must be able to read, write and speak in English
Demonstrate effective oral and written communication, interpersonal skills
Language proficiency in Spanish or other languages is a plus
Must be dependable and flexible
Ability to travel to multiple work locations
Excellent customer service, teamwork and problem-solving skills
Must adhere to uniform dress code
Physical Requirements
Requires the ability to reach, bend, balance, lift and transport various objects weighing 20-50 lbs repeatedly throughout the shift; at times, product weight may reach 50-80 lbs
Must have the ability to stand, walk and / or move about for extended periods of time
Requires the ability to push, pull, grasp, twist and use sawing motions for extended periods of time
Regularly works in freezers, coolers, refrigerators, inside and outside of the store in all weather conditions and inside delivery trucks
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.