About this opportunity
FatCats lists this Shift Lead opportunity in provo, Utah. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
As a Shift Lead at FatCats, you'll be at the forefront of ensuring our guests have an amazing experience while keeping the team engaged and motivated. You'll support daily operations, lead by example, and help drive the team toward meeting goals.
You start the shift with a quick team huddle, sharing goals and priorities for the day. Throughout your shift, you'll coach team members, assist guests, and handle any challenges that arise, ensuring operations run smoothly. Using your leadership skills, you'll monitor financial objectives, track labor costs, and encourage upselling to maximize revenue. Before wrapping up, you'll review team performance and report any needs or concerns to the management team.
Schedule
Flexibility is key. As a Shift Lead, you'll work a mix of shifts, including nights, weekends, and holidays.
Requirements
Key Responsibilities
Lead and motivate the team during shifts, setting a positive tone and maintaining a professional atmosphere.
Facilitate pre-shift meetings to communicate daily goals and priorities effectively.
Resolve guest concerns quickly and professionally, ensuring exceptional service.
Oversee daily operations, including tracking revenue, managing labor costs, and encouraging upselling.
Foster a collaborative environment, addressing team strengths, concerns, and development opportunities.
Maintain strong organizational and problem-solving skills in a fast-paced environment.
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Worksite address
provo, UT, 84605, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.