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Job description
Production Scheduling And Service Writing PositionTriad Truck Equipment is a Bergey's family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at to learn more about our company. We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.Summary: This is a newly created position that will focus on production scheduling and service writing as the primary functions. The position will evolve as it is fully defined over the first six months. *We are offering a $3,000 Sign on Bonus!* Location: Triad Truck Equipment- Pottstown, PA Shift: Full Time M-F 7:30 – 4:00Essential DutiesThis position serves as the key liaison between customers, service technicians, and the production team to ensure efficient workflow and exceptional customer service. The ideal candidate will be responsible for writing accurate service orders, communicating repair needs, coordinating production schedules, and ensuring timely completion of jobs. The shop foreman will be the on-the-ground leader of production floor and the bridge between management and the shop floor; making sure the team's work is organized, high-quality, safe, and on schedule.Supervision & LeadershipOversee day-to-day work in the shop, ensuring tasks are done safely, efficiently, and to quality standards. Assign work orders and jobs to technicians. Monitor performance and provide guidance, training, or corrections.Quality ControlInspect completed work to ensure it meets specifications and quality standards. Troubleshoot problems and help resolve complex technical issues. Ensure equipment is maintained and calibrated for accurate work.Workflow & SchedulingPlan daily operations to meet deadlines. Coordinate with management, suppliers, or customers about job timelines and requirements. Manage priorities when urgent jobs arise.Safety & ComplianceEnforce workplace safety rules and procedures. Make sure staff use personal protective equipment (PPE). Ensure the shop complies with environmental, industry, or company regulations. Ensure shop is safe and free of any objects in pedestrian walkways.Technical & Administrative TasksOrder parts, tools, and materials. Keep records of jobs, labor hours, and inventory. Train apprentices or new hires on both technical skills and shop procedures.RequirementsExcellent communication and customer relation skills. Desire for continuous improvement. Experience in service writing, scheduling, or related roles preferred. Strong organizational and multitasking skills. Excellent communication and customer service abilities. Proficient with computers. Knowledge of repair or manufacturing processes is a plus. Answers phone calls, provide price quotes and other information. Provide a high level of service to both internal and external customers. Other tasks as assigned. Scheduling experience. Successful completion of background checks and drug screeningBenefits: We offer a generous benefit package including: Vacation and PTO time Paid Holidays 401k with profit sharing Medical, Dental and Vision insurance. Employee Assistant Program FSA and HSA Plans Life Insurance Opportunities for Advancement Employee Referral Program Employee Discount Bergey's is an equal opportunity employer.
Worksite address
pottstown, PA, 19464, US
Who can apply
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