About this opportunity
Salt & Sundry lists this Shop Manager opportunity in washington, District of Columbia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Kick off DC's Art All Night at our Logan Circle shop! details here
Shop Manager
If you’re passionate aboutcustomer service and design, come join our amazing team!
WE ARE
On a mission to inspire and promote well-being by empowering people to create thoughtful spaces that nurture and comfort them. We are storytellers, and we believe our homes are our sanctuaries, waiting to be filled with those stories. We are moved by the moments our customers find a perfect gift for someone special, or fall in love with the pillow that brightens up their whole space. And we are wildly passionate about supporting independent makers, designers and artists, especially women and people of color, and amplifying their work on our shelves.
YOU ARE
A leader and tastemaker on the retail floor with a passion for storytelling and making human connections. You’ll use your creativity and people skills to create a warm and hospitable experience for both customers and our team. As a role model and manager of our shop teams, you’ll guide associates to maximize sales, keep the shops looking fresh and inspiring, and embody our authentic, engaged style of customer service, all while setting an example for positivity, productivity and kindness.
WE OFFER
$21.50 / hour starting rate with annual raises
17 paid days off (including family and sick leave) plus 3 paid holidays
12 weeks of parental leave (at 100% pay)
Store credit bonuses if we hit monthly sales goals
Your favorite candle, pillow, throw (all our goods!) at an awesome discount
A team culture that supports wellness, openness and individuality
WE ASK FOR
Full-time 40 hour/week position
Availability to work at all locations as needed
Flexible availability + commitment to working evenings, weekends and holidays is a must; at least 4 weekend shifts per month
The flexibility to back-up your team to manage call outs / scheduling conflicts
Adaptability to managemultiple projects at oncewith efficiency and poise
Key responsibilities include:
Leadership + Team Culture
Set an example for positivity, professionalism and hospitality among team
Actively work toward reaching sales goals by leading team with clear customer service expectations through training, leadership and sales strategies
Provide clear, constructive + positive feedback and delegate tasks clearly to shop team each day
Assist Store Director with hiring and training new employees
Shop Experience + Customer Service
Greet every single customer that enters the shop warmly and authentically and ensure your associates do the same
Exemplify + foster a welcoming, positive and service-focused shop environment through communication, body language and morale
Develop + maintain knowledge of the goods we carry, share those stories with customers and train team members on how to learn + sell
Ensure prompt + polite customer service by clearly communicating requests across the team and quickly following up communication on all requests and issues
Assist in planning and executing regular customer perks, experiences + events
Refresh shop displays to incorporate new products to keep merchandising fresh, inspiring and to encourage sales. Communicate inventory needs to the inventory team
Maintain a clean, organized + welcoming storefront, shop floor and back of house environment for team + customers by upholding cleaning standards.
Address housekeeping issues promptly and ensure shop is stocked with needed supplies
Assist with strategizing, scheduling and executing seasonal window display changes with the help of the creative team
Operations +Inventory Management
Assist with inventory management on Shopify and Stocky to ensure inventory is accurate and products are not oversold
Lead and complete weekly transfers (unpacking, counting and merchandising new products) to ensure the shop is stocked and can support sales
Communicate with operations team on Slack in a timely and professional manner
....and much more! This is a dynamic role that requires a genuine love for customer service, adaptability, computer proficiency, strong written /oral communication and the ability to support the needs of the shop and the team as they arise.
As a company, all are welcome to work and shop with us. We believe in generosity of spirit and empathy. And we believe in social responsibility. We are committed to using our position and platform to support our community in meaningful ways and to advocate for social and racial justice.
#J-18808-Ljbffr
Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.