About this opportunity
Emory Healthcare lists this Signature Services House Manager opportunity in atlanta, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Emory Healthcare Signature Services House ManagerBe inspired. Be rewarded. Belong. At Emory Healthcare.At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:Comprehensive health benefits that start day 1Student Loan Repayment Assistance & Reimbursement ProgramsFamily-focused benefitsWellness incentivesOngoing mentorship, development, and leadership programsAnd moreJob SummaryThe Signature Services House Mgr for Rollins Pavilion serves as the on-site operational and service leader for Signature Services, ensuring a seamless, high-touch experience for prospects, donors, executive health patients, and other high-priority guests. This role functions as the central integration point between Signature Services, clinical operations, and Advancement - driving real-time coordination, service excellence, and relationship intelligence to support both exceptional patient experiences and institutional engagement priorities. This Signature Services House Mgr will also be instrumental in helping support consistent experiences for patients across the Emory enterprise and will provide partner with various Operating Units that are designated space that could be converted into inpatient suites.Primary Duties and ResponsibilitiesOn-Site Leadership and Experience DeliveryOn-site Signature Services leadership for Rollins Pavilion, ensuring a seamless, high-touch patient and guest experienceFront-facing leadership for VIP, donor, executive health, and high-priority patient staysCoordination of hospitality, clinical support services, and concierge logisticsReal-time service recovery and escalation management for complex or high-visibility situationsPartnership with Access Emory, Signature Services, and clinical teams to support continuity of careServe as a key representative of Signature Services for physicians, executives, and institutional partnersSupport VIP, donor, and corporate partner engagements within Rollins HouseCollaborate with Advancement (AAE), Executive Health, and Concierge Medicine teams when applicableIdentify and approach appropriate patients during Emergency admissions to determine eligibility for the unitWork with admitting hospitalists and surgical teams to determine eligibility and criteria for admission to the unitOperational Oversight and CoordinationOversee daily operations of Rollins Pavilion, ensuring readiness, cleanliness, and exceptional presentation at all timesConduct routine rounds to assess guest experience, operational flow, and environmental standardsCoordinate room readiness, guest arrival/departure logistics, and service delivery across departmentsIdentify and escalate operational issues impacting patient or guest experienceMonitor guest feedback, service trends, and operational performanceMaintain documentation of key events, escalations, and service outcomesIdentify opportunities for process improvement and enhanced guest experienceEnsure compliance with privacy, safety, and organizational policiesLead shift huddles to align on priorities, special constituent presence, and service expectationsReinforce service standards through coaching and real-time feedbackEnsure consistent execution of hospitality and patient experience protocolsRelationship and Stakeholder ManagementPartner with Access Emory, clinical teams, and concierge staff to ensure seamless coordination of care and servicesFacilitate communication between providers, patient access, and support teams to remove barriersSupport engagement with donors, corporate partners, and executive stakeholdersMonitor active guest needs and ensure timely follow-through across all servicesPhilanthropic and Strategic SupportEnable philanthropic engagement efforts through exceptional service delivery and coordinationPartner with Advancement, Executive Health, and Concierge Medicine to support strategic initiativesContribute to relationship intelligence flow by documenting key interactions, escalations, and opportunitiesData Insights and Continuous ImprovementIdentify opportunities for process improvement and experience enhancement via EPIC and SalesforceSupport standardization and scaling of Signature Services best practicesAdditional Duties as AssignedTravel between Emory operating units and affiliated sitesWork Type:On-siteMinimum Required Qualifications:EducationBachelor's degree or Master's degree preferred (e.g., healthcare administration, business, public health, or related field). Will accept healthcare related experience in lieu of degrees.ExperienceMinimum 7 years of relevant experience in healthcare, patient services, care coordination, customer service, or related field,Experience working with high net worth clients, donor populations, or executive-level stakeholders strongly preferred,Demonstrated experience in relationship management and cross-functional coordinationKnowledge, skills, and abilities (required):Change management skillsStrong team building ability: effectively able to motivate, engage and encourage team participationExceptional communication and interpersonal skillsStrong relationship-building and stakeholder management capabilitiesAbility to operate in a fast-paced, highly visible environmentHigh level of professionalism, discretion, and service orientationStrong organizational skills with attention to detail and follow-throughSelf-directed and motivatedPreferred QualificationsEducationMasters degree level degree;Experience10 years experiencePHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs., 0-33% of the work day (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Worksite address
atlanta, GA, 30322, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.