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Job description
Gopuff is seeking a Site Leader to join the Field Operations team. We are looking for a self‑starting and entrepreneurial leader. The Site Leader role is an exciting and fast‑paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates and oversee the facility’s operations.
Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper‑focused on delivering a perfect experience for our customers. We put our customers first.
Qualifications
6+ years of experience with a fast‑paced environment and leading a blended workforce of W2 and 1099 employees.
Retail, grocery, military, restaurant or equivalent experience.
Bachelor’s degree, preferred.
Strong written and verbal communication skills.
Strong skills with conflict resolution.
Strong skills with team development and engagement.
Ability to lead in an ever‑changing environment.
Proven track record of being a change agent with improving processes and efficiencies.
Ability to work with fluid schedules; be available during peak hours of operation (5pm–3am) and available to support the facility on weekends and/or holidays as needed by the business.
Ability to stand, bend, reach and walk during shifts.
Ability to lift up to 49 pounds.
Responsibilities
Plans, directs, and is accountable for all facility operations including deliveries, inventory, equipment, and systems.
Fanatically drive improvements to key performance indicators (KPIs) such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved.
Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports.
Implementing and monitoring Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews.
Develop and implement action plans to improve performance, providing direction and guidance on executing company programs and directing the management team in ensuring confidentiality of information, documentation, and assigned records.
Teach and train site leadership to control expenses and labor to ensure expenses adhere to the budget and sales volume.
Create and implement plans to improve the financial performance of the facility.
What We Offer
Medical/Dental/Vision Insurance (for full‑time employees)
401(k) Retirement Savings Plan
25% employee discount & FAM Membership
Vacation and Sick Time for eligible employees
EAP through AllOne Health (formerly Carebridge)
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. That’s where we come in, delivering all your wants and needs in just minutes.
We’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you’re hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.
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Worksite address
nashville, TN, 37247, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.