About this opportunity
Amazon lists this Site Leader - Reverse Logistics, Distributed Network opportunity in teterboro, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We arelooking for motivated, customer-focused individuals who want to join our team as an Site Leader. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
The Customer Returns (CRets) Site Leader works in Amazon’s Reverse Logistics (ReLo) network, a network responsible for processing customer returns and determining the appropriate disposition (e.g., reselling the item, donating the item).
Key job responsibilities
Support, mentor, and motivate your salaried and hourly workforce
Lead large-scope projects with site and regional impact
Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
Manage safety, quality, productivity, and customer delivery promises
Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
Manage the relationship with the senior leadership of the host Sort Center location.
Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
Stand/walk for up to 12 hours during shifts
Work in an environment where the noise level varies and can be loud
Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
Continuously climb and descend stairs (applies to sites with stairs)
Basic Qualifications
3+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
1+ years of performance metrics, process improvement or lean techniques experience
Experience managing a team of 2+ salaried employees and 70+ indirect employees
Experience scoping, leading, and implementing process improvements through Lean Six Sigma and/or Kaizen
Demonstrated problem solving skills and analytical skills
Excellent customer service skills, communication skills and interpersonal skills
A Bachelor’s or Master’s Degree in Engineering, Operations, Supply Chain/Logistics, or a related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at
USA, NJ, Teterboro - 100,100.00 - 150,100.00 USD annually
Company
Amazon.com Services LLC
Job ID: A
#J-18808-Ljbffr
Worksite address
teterboro, NJ, 07699, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.