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Job description
Job description:
LUCID On‑Site Operations Manager
Company Overview
Voyager Global Mobility (VGM) and its subsidiaries are transforming urban transportation across the Americas. We support more than 10,000 drivers by providing professionally managed vehicles, operational resources, and the infrastructure needed to succeed in the rideshare economy.
Our fleet‑as‑a‑service model combines well‑maintained vehicles, driver support, data, and operational expertise to support leading rideshare platforms and deliver a high‑quality experience for drivers and partners.
Position Overview
The LUCID On‑Site Operations Manager is responsible for overseeing the day‑to‑day operations of the LUCID Driver Program at the local market level. This is a hands‑on, fully on‑site role responsible for driver support and performance, fleet coordination, program monitoring, and communication with LUCID/Uber, vendors, and internal teams.
The ideal candidate is organized, proactive, highly communicative, and comfortable managing multiple priorities in a fast‑paced operational environment.
Essential Job Functions
Driver Operations & Support
Manage the daily on‑site experience for LUCID drivers.
Conduct in‑person orientations for new drivers and ensure all required documentation and contracts are completed.
Ensure drivers understand program expectations, vehicle operations, and Uber requirements.
Monitor driver attendance, shift participation, and compliance.
Provide driver support while maintaining accountability and professional standards.
Driver Performance
Monitor driver performance and productivity throughout the day.
Track key performance indicators including acceptance rate, cancellation rate, earnings per hour, and trips per hour.
Coach drivers who are not meeting expectations and escalat(reuse)e continued performance issues when necessary.
Encourage drivers to reposition to areas with stronger demand when appropriate.
LUCID/Uber Program Operations
Maintain regular communication with the LUCID/Uber team and respond promptly to requests and escalations.
Monitor Grafana to ensure vehicles are actively collecting LUCID data.
Investigate low data‑collection performance and take corrective action.
Identify and escalation issues that cannot be resolved on‑site.
Fleet & Vehicle Operations
Maintain accurate awareness of the location and status of all LUCID vehicles.
Conduct regular physical lot checks.
Ensure BOS accurately reflects vehicle locations, assignments, status, and relevant notes.
Coordinate vehicle swaps and replacements as needed.
Monitor vehicle readiness and availability for upcoming driver shifts.
Follow up on vehicles undergoing repairs, diagnostics, recalls, or other service.
Coordinate with dealerships, body shops, and fleet vendors to minimize vehicle downtime.
Ensure vehicle damage, repairs, maintenance, and other relevant information are properly documented.
Update the VGM Maintenance Reporting Sheet daily and ensure information is accurate and consistent with BOS.
Operational Management
Identify and resolve operational issues proactively.
Maintain clear visibility of vehicle availability, driver assignments, fleet status, upcoming orientations, and outstanding issues.
Document important events, issues, and follow‑up actions.
Ensure operational issues are properly tracked through resolution.
Qualifications
1–3 years of experience in management, fleet management, logistics, transportation, or a related operational role.
Valid driver's license.
Strong organizational and communication skills.
Ability to manage multiple priorities simultaneously.
Strong problem‑solving and follow‑through skills.
Computer and technology savvy, with the ability to work with operational systems and performance dashboards.
Comfortable working independently and making decisions in a fast‑paced environment.
Comfortable managing people, providing feedback, and holding others accountable.
Working Conditions
Work Location: Fully on‑site
Schedule: Monday–Friday
Available Shifts:
5:00 AM – 2:00 PM
11:00 AM – 8:00 PM
One candidate will be assigned to each shift. These are the only available shifts.
Vacation is accrued, sick time is based on what the state requirements are, health insurance is offered.
Compensation
Salary: 62,000.00
Payment: Weekly
What Success Looks Like
Success in this role means keeping the LUCID operation organized, productive, and running smoothly. The manager ensures drivers are supported and meeting performance expectations, vehicles are accounted for and available, fleet and maintenance information is accurate, LUCID data collection is monitored, and operational issues are addressed and followed through to resolution.
License/Certification:
Drivers License (Required)
Work Location: In person
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Worksite address
milwaukee, WI, 53244, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.