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Job description
The Site Leader will provide world class jobsite leadership for large, long-duration, high-profile projects for Vertiv power and/or thermal equipment. The Site Leader is the primary Vertiv Service on-site technical representative for large jobs, from construction start, through start-up, site acceptance testing, and project completion. The Site Leader is required to establish, grow and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Site Lead is required to work in tandem with the assigned Project Manager to drive cost controls, schedule adherence, resource management, and ultimately a positive customer experience.
DUTIES & RESPONSIBILITIES:
ROLE SUMMARY
Provide jobsite construction and technical leadership for large projects
Working knowledge of critical infrastructure equipment in data centers, including Vertiv-manufactured equipment
Leads a multi-disciplinary on-site team consisting of Project Leaders, Installers, Technicians, Customer Engineers, and subcontractors
Represents Vertiv at daily customer meetings and can speak to technical requirements for the day’s schedule to coordinate activity with other parties on-site
Leads and supports start-up and site testing activities for assigned projectsEnsure sufficient manpower on-site each day to perform start-up and site testing work
Assist during start-up and site testing as necessary, depending upon man-power availability and site location
Provide daily status reports to Service Management, Project Management and sales rep
TECHNICAL RESPONSIBILITIES
Keeps current on Vertiv equipment start-up and commissioning processes, procedures, and tools-of-the-tradeKeeps current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
SAFETY RESPONSIBILITIES
Leads daily Vertiv toolbox talk, pre-job safety walk and inspection, and drives any necessary corrective/preventative actions required in a timely fashionResponsible for the adherence and administration of all site and Vertiv Safety policies on job sites
Operates in a safe manner in accordance with published safety guidelines
Must wear appropriate PPE as per company guidelines and accordance with job duties
Adhere to work hours policy guidelines - “14 hours rule”
Report all work related accidents or injuries within 24 hours to the appropriate personnel
Must be a role model to fellow associates with regards to safety by setting a positive example
Lead by example with the use of STOP WORK Authority, Good Catch engagement, and timely closure of necessary corrective/preventative actions
ADMINISTRATIVE RESPONSIBILITIES
Ensure adherence to Vertiv Warranty process in partnership with Project Manager
Provide accurate and timely reporting in accordance with published guidelinesTimecards, expense reports, mileage reports, SR/task closure, forms, et al.
Supports Project Manager with obtaining any necessary technical data so Project Manager can maintain project systems
Maintain company property according to company policiesCredit cards, PPE, test equipment, laptop, smartphone, et al.
CUSTOMER SATISFACTION RESPONSIBILITIES
Provide proper and adequate communication to internal and external customersEnsure daily alignment of customer expectations and Vertiv activity, and drive clarification/re-alignment if there appears to be misalignment of expectations
Maintain customer satisfaction rates according to company guidelines
PERSONAL PERFORMANCE EXPECTATIONS
Make decisions based on the Fundamental 5 in order of importance: Safety, Quality, Timeliness, Cost, ProductivityCapable of making timely decisions, technical and commercial, under pressure
Maintain productive utilization rate according to company guidelines
Adhere to company dress code and safety regulations
Understand and comply with company startup/escalation process and procedures
In all aspects of job requirements, must lead by example, and conduct themselves aligned to Vertiv Behaviors
Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al.
Ability to handle stressful situations and provide a calming effect to customer
High level of diplomacy when interacting with internal and external customers
QUALIFICATIONS:
Experience (one or more of the following)ASEET or ASMET preferred
Equivalent industry experience, specifically leading and actively participating in start-up and commissioning of power and/or hvac equipment preferred
Six years’ military experience in a related field
Minimum 2 years of experience in Industrial construction management
Interpersonal SkillsVertiv Behavior practitioner
Strong organizational skills
Independent operator
Strong verbal and written communication skills
Able to build and maintain trusting customer relationships
Collaborative and cooperative in high-stress environments
Able to communicate at all levels of an organization with a base level of executive presence
Able to quickly respond to changing customer priorities without disruption or resistance
Must be able to read and interpret electrical one-line diagrams and blueprints
In all aspects of the job, need to lead by example, and be held to a higher standard of conductProduct certifications up to date
Meet all aspects of the job description
Performance evaluation rating of meets all aspects of job requirement or better
Consistent performance and customer relation skills
Technical skillsAbility to make an immediate site evaluation, skills to include environmental temperature, and general operating conditions without supervision
Ability to summarize and report all work related tasks performed
Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation
Recommend and direct activities at a customer site by leading technical activities of other technicians
Provide on-site customer consultation with the assistance of Project Leader(s)
Capable of providing project leadership and on-site direction for assigned projects
Expert in COHE procedures
Expert in site acceptance testing procedures and equipment
Computer skillsAdvanced word processing, report generation
Spreadsheet processing
Electronic mail
Testing equipment and data analysis programs
Familiarity with computer networks
Mechanical aptitude
WORKING CONDITIONS:
Job assignments will typically be long-term assignments ranging from 4 weeks to 12+ months duration based upon the scope and schedule of the project
If assigned a project not located in the vicinity of Site Leader residence, travel will consist of a field rotation that includes (3) consecutive weeks on the customer site followed by (1) week of a service break in their home office whereby the Site Leader is expected to work their minimum of 40 hours on billable tasks and any administrative duties (i.e. Safety training, cycle counts, etc.) as necessary
Jobsites consisting of industrial new construction (greens field) or retrofit construction (browns field)
Flexible schedules (weekends, evenings, and holidays)
Valid driver’s license
Deployable in the event of emergencies
PHYSICAL REQUIREMENTS:
While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.
Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety.Integrity. Respect. Teamwork.Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
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Worksite address
madison, WI, 53774, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.