About this opportunity
Confidential lists this Site Manager opportunity in cincinnati, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Site Manager is responsible for overseeing daily on-site operations and ensuring exceptional client service delivery at a client office location. This role provides a range of administrative and operational support services, including copy, print, mail, hospitality, facilities, and receptionist functions. The Site Manager is also responsible for supervising seven employees, including hiring, recruiting, scheduling, training, performance management, and professional development.
Site Management & Client Relationship
Serve as the principal liaison between on-site employees, and the client
Ensure consistent communication with the client regarding service delivery, staffing, and operational performance
Demonstrate knowledge of all services, turnaround times, and client expectations
Maintain strong client relationships and ensure high levels of client satisfaction
Identify opportunities to expand services and improve operational efficiency
Supervise, delegate, and support all on-site employees to ensure productivity and service standards are met
Recruit, interview, hire, and onboard new employees for site-level positions
Train, coach, evaluate, and develop employees to support professional growth and performance improvement
Schedule staff to ensure full coverage of operating hours while minimizing overtime
Promote a professional, service-driven team environment
Operational Service Delivery
Oversee all on-site service functions including mail, copy, print, scan, reception, hospitality, and facilities support
Ensure accurate and timely completion of all service requests per client standards
Maintain organization and readiness of office support areas including copy rooms, kitchens, conference rooms, and common areas
Ensure proper handling of mail, packages, and courier services according to established procedures
Support basic facilities coordination including office moves, equipment support, and workspace organization
Reporting & Process Improvement
Track operational performance and productivity metrics for site operations
Assist in preparing monthly reports for leadership and client review
Identify opportunities to improve workflow efficiency, service quality, and operational consistency
Support implementation of process improvements and best practices across the site
Compliance & Administration
Ensure compliance with company policies, client requirements, and safety procedures
Maintain documentation related to staffing, scheduling, and operational performance
Support administrative tracking of site operations and service delivery requirements
Position Requirements / Experience / Education:
High School Diploma required; Associate’s or Bachelor’s degree preferred
2+ years of supervisory experience in a client service, office services, hospitality, or facilities environment
Strong leadership and people management skills with the ability to develop and motivate teams
Excellent communication, organizational, and problem-solving skills
Ability to work independently with minimal supervision
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to lift or move up to 40 lbs
Ability to stand, walk, bend, kneel, or sit for extended periods of time
Ability to operate in a fast-paced, client-facing environment
The Compensation for this role is 60,000 USD per year. Actual compensation will be dependent upon the individual's location, skills, experience and qualifications.
All eligible employees receive access to a comprehensive benefits package, including:
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Worksite address
cincinnati, OH, 45208, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.