About this opportunity
Whistle Express Car Wash lists this Site Manager opportunity in new bern, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
What You’ll Do
Lead & Develop the Team – As the senior on‑site leader, you will: Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
Build and reinforce a positive, growth minded culture grounded in company values
Conduct ongoing development conversations and ensure readiness of future leaders
Ensure all staff follow safety, customer service, and operational standards consistently
Deliver an Exceptional Customer Experience – Champion a welcoming, service‑oriented environment where every customer feels valued; Resolve escalated concerns and coach the team on best‑in‑class customer engagement; Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers
Oversee Site Operations & Equipment Performance – Own all daily operational workflow and ensure efficiency, accuracy, and safety; Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support; Ensure the site consistently meets company standards for quality, cleanliness, and throughput; Analyze operational metrics and implement improvements to increase performance and reduce downtime
Drive Sales, Profitability & Business Results – Set and manage site‑level sales, membership, labor, and operational targets; Lead sales initiatives, promotions, and team‑wide upselling behaviors; Monitor KPIs and adjust staffing, processes, or workflow to achieve results; Manage site expenses, inventory, and cost controls
Ensure Safety, Compliance & Brand Standards – Enforce all health, safety, and environmental protocols; Ensure adherence to company policies, operating procedures, and quality standards; Address risks, incidents, or equipment failures promptly and effectively; Conduct regular audits and site inspections to ensure consistency and compliance
Qualifications Required
Strong customer service mindset and excellent communication skills
Demonstrated leadership, team‑building, and performance management abilities
Ability to operate effectively in a fast paced, hands‑on outdoor environment
Strong problem‑solving and decision‑making skills
Reliable, self‑motivated, organized, and capable of independently running all aspects of site operations
Flexible schedule, including weekends and holidays
Ability to stand for long periods and perform light physical tasks
Preferred (but not required)
Previous site management or multi‑team leadership experience
Experience in retail, service, hospitality, or other customer facing roles
Mechanical aptitude for overseeing equipment checks and maintenance
Experience with sales‑driven environments or membership programs
If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.
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Worksite address
new bern, NC, 28560, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.