About this opportunity
Community-Action-Committee-of-Pike-County lists this Site Manager - School Based Health Center opportunity in piketon, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Base Pay $50,735.00 / Year
Job Category VVHC
Employee Type FT Exempt
Manage Others Yes
Contact information
Name Jennifer Nathan
The Site Manager – School-Based Health Centers is responsible for supervising and coordinating staff and operations at assigned school-based health center locations to support high-quality, cost-effective, patient-centered care. This position oversees front-office operations, provider schedule utilization, patient access, staff performance, registration and billing processes, and compliance with established policies and procedures. The Site Manager also serves as a key liaison between Valley View Health Centers and school administration, faculty, counselors, nursing staff, and other school personnel to strengthen communication, referrals, student access, service utilization, and coordination of care.
Site Manager – School-Based Health Centers
Essential Functions
Functional Area: Site Supervision
Oversee the efficiency and utilization of provider schedules at assigned locations
Ensure front-office staff effectively utilize schedule templates and actively fill vacant appointment times through waitlist management, patient follow-up, well-visit outreach, and other scheduling activities
Ensure patients have access to insurance enrollment and program information necessary to support coverage of provided services
Ensure patient information is accurately entered into the practice management system
Confirm third-party coverage through payer verification and authorization processes
Build, supervise, and support a front-office team focused on excellence and high-quality patient service
Provide employees with direction regarding daily activities, priorities, and responsibilities
Evaluate and document job performance for subordinate staff
Oversee audits of registration activities, including Sliding Fee Scale applications, proof-of-income verification, payer selection, and billing alerts
Serve as the site subject matter expert for the Sliding Fee Scale and respond to patient and staff questions
Ensure employees receive appropriate training for assigned duties and responsibilities
Ensure telephone calls are answered promptly and professionally
Encourage educational, professional, and organizational growth opportunities for staff
Oversee accurate daily balancing of cash drawers and deposits and monitor and report department cash flow
Collaborate with Patient Access Representatives to support achievement of the established denial goal of 4%
Ensure Sliding Fee Scale policies and procedures are consistently followed
Ensure documents are accurately scanned into the electronic health record (EHR) system
Collect and track relevant customer service metrics, communicate team performance to staff, and develop improvement plans as needed
Utilize alternate methods to verify patient eligibility when the EHR system does not provide a response
Interview, hire, train, and support a productive medical office team
Functional Area: Site Operations
Serve as a primary point of contact and liaison with school administration, faculty, counselors, nurses, and other school personnel for assigned school-based health center activities
Maintain regular communication with school administration and faculty regarding health center services, referrals, student access, scheduling, and operational needs
Coordinate and participate in meetings with school administration, counselors, nursing staff, and other school personnel to address referrals, student needs, service utilization, and opportunities for improved coordination
Coordinate school-based health center outreach activities, including school events, open houses, staff in-services, and other opportunities to promote available services to students, families, and school staff
Collaborate with school personnel to identify barriers to student access and develop appropriate solutions related to transportation, referrals, communication, scheduling and access to care
Ensure appropriate follow-up and communication regarding school referrals and support an effective referral process between the school and health center
Lead efforts to increase student utilization of school-based health center services through ongoing communication, outreach, and collaboration with school administration and faculty
Monitor and maintain supplies and coordinate procurement for assigned locations
Audit and monitor scheduling practices, copayments, and collection of patient account balances
Train, observe, and coach Patient Access Representatives to ensure patients receive an excellent customer experience
Collaborate with the billing department to assist patients with billing questions and concerns
Work collaboratively as part of the site operations team to achieve departmental goals and objectives
Provide compassionate and professional resolution of patient concerns
Maintain knowledge of applicable policies and procedures and accurately respond to patient questions
Ensure provider schedules across applicable agency locations are maintained consistently
Functional Area: Agency Service & Other Responsibilities
Represent Valley View Health Centers and Community Action Committee of Pike County at school board meetings and other school-related meetings or events as appropriate
Travel to other agency locations as required for work assignments, meetings, seminars, and other business needs
Perform other duties as assigned to support the mission, vision, and business operations of Community Action Committee of Pike County and Valley View Health Centers
Education
High School Diploma or equivalent
Job-Related Experience
Minimum of three (3) years of work experience in a healthcare office
Prior experience using electronic medical record (EMR) applications
Licenses & Requirements
Valid driver’s license
People Management Experience
Demonstrated ability to lead, coordinate, or guide others toward shared goals
Preferred Qualifications
Three (3) years of supervisory experience leading a successful and productive team
Experience leading or managing a healthcare office
Experience working with school-based health centers
Working Conditions
Primary work is performed indoors in a climate-controlled, office-like environment
Position may involve exposure to hazardous materials and varying weather conditions
Regularly required to move up to 10 pounds and occasionally move up to 25 pounds
Requires close vision to perform essential job responsibilities
Regularly required to remain at a desk for periods of time
Regularly requires use of hands and fingers to handle objects, tools, or controls and reaching with hands and arms
Requires the ability to exchange accurate information with patients, staff, school personnel, and other stakeholders
Occasionally requires movement from one location to another
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Worksite address
piketon, OH, 45661, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.