About this opportunity
Whistle Express Car Wash lists this Site Manager opportunity in sevierville, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
Build and reinforce a positive, growth minded culture grounded in company values (Based on the expectation to build a positive, growth minded culture)
Conduct ongoing development conversations and ensure readiness of future leaders
Ensure all staff follow safety, customer service, and operational standards consistently
What You’ll Do
Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
Build and reinforce a positive, growth minded culture grounded in company values (Based on the expectation to build a positive, growth minded culture)
Conduct ongoing development conversations and ensure readiness of future leaders
Ensure all staff follow safety, customer service, and operational standards consistently
As The Senior On-site Leader, You Will
Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
Build and reinforce a positive, growth minded culture grounded in company values (Based on the expectation to build a positive, growth minded culture)
Conduct ongoing development conversations and ensure readiness of future leaders
Ensure all staff follow safety, customer service, and operational standards consistently
Deliver An Exceptional Customer Experience
Champion a welcoming, service-oriented environment where every customer feels valued
Resolve escalated concerns and coach the team on best-in-class customer engagement
Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers
Oversee Site Operations & Equipment Performance
Own all daily operational workflow and ensure efficiency, accuracy, and safety
Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
Ensure the site consistently meets company standards for quality, cleanliness, and throughput
Analyze operational metrics and implement improvements to increase performance and reduce downtime
Drive Sales, Profitability & Business Results
Set and manage site-level sales, membership, labor, and operational targets
Lead sales initiatives, promotions, and team-wide upselling behaviors
Monitor KPIs and adjust staffing, processes, or workflow to achieve results
Manage site expenses, inventory, and cost controls
Ensure Safety, Compliance & Brand Standards
Enforce all health, safety, and environmental protocols
Ensure adherence to company policies, operating procedures, and quality standards
Address risks, incidents, or equipment failures promptly and effectively
Conduct regular audits and site inspections to ensure consistency and compliance
Qualifications
Strong customer service mindset and excellent communication skills
Demonstrated leadership, teambuilding, and performance management abilities
Ability to operate effectively in a fast paced, hands‑on outdoor environment
Strong problem-solving and decision-making skills
Reliable, self‑motivated, organized, and capable of independently running all aspects of site operations (Expanded from reliability and eagerness to learn)
Flexible schedule, including weekends and holidays
Ability to stand for long periods and perform light physical tasks
Preferred (but not required!)
Previous site management or multi‑team leadership experience
Experience in retail, service, hospitality, or other customer facing roles
Mechanical aptitude for overseeing equipment checks and maintenance
Experience with sales‑driven environments or membership programs
If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.
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Worksite address
sevierville, TN, 37876, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.