Site Manager

Job description

This is your site. Run it like it matters — because it does.

The Site Manager role at Whistle Express is where ownership becomes real. You are the leader of the site — the person responsible for the people, the guest experience, the equipment, the standards, and the results. You are not just keeping the wash open. You are building a team, running a business, and creating a place guests and employees want to come back to.

This role sits between the Assistant Site Manager and the Market Director. You will develop the leaders below you, partner with the Market Director above you, and make sure the site performs every day — not just when someone is watching.

What You’ll Do

Lead & Develop the Team

As the senior on-site leader, you will:

Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members

Build and reinforce a positive, growth minded culture grounded in company values

(Based on the expectation to build a positive, growth minded culture)

Conduct ongoing development conversations and ensure readiness of future leaders

Ensure all staff follow safety, customer service, and operational standards consistently

Deliver an Exceptional Customer Experience

Champion a welcoming, service-oriented environment where every customer feels valued

Resolve escalated concerns and coach the team on best-in-class customer engagement

Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers

Oversee Site Operations & Equipment Performance

Own all daily operational workflow and ensure efficiency, accuracy, and safety

Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support

Ensure the site consistently meets company standards for quality, cleanliness, and throughput

Analyze operational metrics and implement improvements to increase performance and reduce downtime

Drive Sales, Profitability & Business Results

Set and manage site-level sales, membership, labor, and operational targets

Lead sales initiatives, promotions, and team‑wide upselling behaviors

Monitor KPIs and adjust staffing, processes, or workflow to achieve results

Manage site expenses, inventory, and cost controls

Ensure Safety, Compliance & Brand Standards

Enforce all health, safety, and environmental protocols

Ensure adherence to company policies, operating procedures, and quality standards

Address risks, incidents, or equipment failures promptly and effectively

Conduct regular audits and site inspections to ensure consistency and compliance

Qualifications

Required

Strong customer service mindset and excellent communication skills

Demonstrated leadership, teambuilding, and performance management abilities

Ability to operate effectively in a fast paced, hands‑on outdoor environment

Strong problem-solving and decision‑making skills

Reliable, self‑motivated, organized, and capable of independently running all aspects of site operations

(Expanded from reliability and eagerness to learn)

Flexible schedule, including weekends and holidays

Ability to stand for long periods and perform light physical tasks

Preferred (but not required!)

Previous site management or multi‑team leadership experience

Experience in retail, service, hospitality, or other customer facing roles

Mechanical aptitude for overseeing equipment checks and maintenance

Experience with sales-driven environments or membership programs

Base Pay Range

$32,400.00 - $71,400.00

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.

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Who can apply

Review the original listing for work authorization, qualifications and employer requirements.