Site Monitor

Job description

About Lao Family Community Development, Inc.

Lao Family Community Development, Inc. (LFCD) is a community-based non-profit organization established in Richmond, Contra Costa County, California, in 1980. Since then, LFCD has expanded its operations to Alameda and Sacramento counties with its headquarters located in Oakland, California.

LFCD delivers programs and services from seven locations in more than 35 languages. The organization provides community development, affordable real estate, workforce development, education, and human services that primarily support low-income individuals and families, refugees, immigrants, transitional-age youth, seniors, individuals with disabilities, and other underserved populations.

Job Summary: The Site Monitor is part of a team that operates and monitors a transitional housing program at CARE Campus in Oakland. The program focuses on unhoused re-entry populations who are working to develop self-sufficiency. The Site Monitor will be responsible for assisting members with their requests, serving as the first staff responder in the event of an emergency, and ensuring that the quality and integrity of the program are maintained diligently during core hours. This position reports directly to the Site Supervisor.

Core Responsibilities

Serve as the primary point of contact for participants, providing information, addressing concerns, and assisting with CARE Campus services and community resources.

Observe participant activities and behavior, provide appropriate behavioral redirection when necessary, and promptly report safety, behavioral, or operational concerns.

Monitor and support campus security operations, including main gate access, visitor policies, participant curfews, and prevention of unauthorized individuals or vehicles from entering the property.

Assist and provide coverage for ABC Security as needed, including gate protocol, security breaks, vehicle and pedestrian registration, and maintaining accurate security tracking logs.

Conduct routine campus patrols and inspections of buildings, equipment, access points, walkways, and common areas; identify and address safety, cleanliness, and maintenance concerns.

Monitor surveillance systems as needed in coordination with the Site Supervisor and respond appropriately to observed incidents or security concerns.

Complete Daily Activity Reports (DARs), incident reports, mandated reports, and other required documentation accurately and in real time; provide clear communication during shift handoffs.

Maintain strict confidentiality of participant, program, and organizational information and comply with all CARE Campus policies, mandated reporting requirements, and applicable laws.

Assist with participant move-ins and move-outs, wellness checks, inspections, flyer distribution, and other routine campus operations.

Provide front office and administrative support, including participant identification verification, mail control, receiving and distributing items, food service support, and maintaining an organized office environment.

Manage lost-and-found items, including proper receiving, storage, documentation, and disposal or return in accordance with CARE Campus procedures.

Follow procedures for lost, malfunctioning, or emergency keys and ensure proper authorization and documentation for key access.

Perform minor maintenance and safety tasks as needed, such as replacing light bulbs, tightening fixtures, using plungers, and addressing basic facility concerns.

Support and coordinate on-site vendors, contractors, inspections, repairs, pest control, fire inspections, construction activities, and other special projects.

Assist with campus events, emergencies, emergency repairs, and other operational needs as directed by the Site Supervisor or management.

Qualifications and Strongly Preferred Experience: High School Diploma or equivalent, and at least 1 year of experience in customer service is preferred.

Some knowledge of computer skills: Microsoft Office, Google Suite, databases, Chrome, and Internet Explorer.

Self-starter, ability to work with minimal supervision; excellent communication, community relations, networking, and public speaking skills.

Demonstrated ability to work with families, women, and children, and without discrimination towards people of diverse cultures, races/ethnicities, socio-economic positions, ages, religions, genders, physical/mental challenges/disabilities, and sexual orientations.

Must be enthusiastic, client-centered, creative, dedicated, organized, and motivated to work with low-income people with multiple barriers and diverse ethnic/social backgrounds.

Ability to work effectively under pressure, manage time, and able to work well as part of a team with other staff members and other agencies' staff.

Able to travel to different office locations on an as-needed basis.

Ability to work independently as well as part of a team; must have a flexible schedule on some evenings and weekends.

Must have a valid California Driver's License, clean DMV record, and proof of current auto insurance and registration; must pass a background check.

The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to sit and work on the computer; use hands to handle or feel and talk or hear; and move objects up to 25 pounds.

Compensation: The hourly rate is based on experience and education, along with a comprehensive benefits package including health plan/vision, dental, paid vacations, holidays, sick leave, and employer-contributed pension/group life insurance.

Direct applicants only. We welcome applications submitted directly by qualified candidates through the designated application process. No agencies, no unsolicited resumes, no employee contact, and no obligation for fees.

Recruitment Agencies: Lao Family Community Development is conducting this search directly and is not accepting unsolicited candidate submissions or recruitment-agency solicitations.

Please do not contact the CEO, hiring managers, Human Resources, or other LFCD employees regarding this position. LFCD will not be responsible for fees related to unsolicited resumes or candidate referrals. Any agency engagement must be approved in advance and in writing by LFCD Human Resources.

To Apply: Please submit your cover letter and resume. This position is open until filled and may be closed at any time.

Lao Family Community Development Inc. (LFCD) is an equal opportunity employer and program operator. LFCD provides equal employment opportunities to all employees and applicants and prohibits unlawful discrimination, harassment, and retaliation based on race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion (including religious dress and grooming practices), creed, national origin, ancestry, citizenship or immigration status as protected by law, age (40 and over), sex, pregnancy, childbirth, breastfeeding and related medical conditions, gender, gender identity, gender expression, sexual orientation, reproductive health decision-making, marital status, registered domestic partner status, medical condition, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

LFCD also complies with applicable disability-access and reasonable-accommodation requirements, including the Americans with Disabilities Act (ADA), 42 U.S.C. §§ 12101 et seq., the California Fair Employment and Housing Act (FEHA), and other applicable federal, state, and local laws.

Swing Shift - 3:30 PM- 12:00 AM

40 Hrs/Week

Worksite address

oakland, CA, 94616, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.