About this opportunity
Pritchard Sports lists this Site Operations Manager – Sports & Entertainment Venue opportunity in san francisco, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Site Operations Manager – Sports & Entertainment Venue
Job Category : Operations
Requisition Number : SITEO
Full-Time
On-site
Locations
California
San Francisco, CA, USA
Description
Site Operations Manager – Sports & Entertainment Venue
Location: Northern California
Salary: $120,000 annually
Lead the Janitorial Operations for a Professional Sports and Entertainment Venue
Pritchard Sports & Entertainment Group is seeking an accomplished Site Operations Manager to lead janitorial and housekeeping operations for a high-profile sports and entertainment venue in Northern California.
Reporting to the District Manager, this position is responsible for the overall performance of a complex, high-volume operation supporting games, concerts, special events, and daily facility needs. The Site Operations Manager will lead a diverse unionized workforce that may include managers, supervisors, leads, full-time and part-time team members, event and post-event staff, and approved contract labor.
The successful candidate will be a visible, hands‑on leader with extensive experience managing large venue operations, building strong client relationships, developing high‑performing teams, and delivering exceptional service in a fast‑paced environment.
Key Responsibilities
Venue and Event Operations
Plan, coordinate, and oversee all aspects of daily housekeeping, event cleaning, and post‑event cleaning operations.
Develop comprehensive staffing and deployment plans based on event schedules, attendance projections, venue configurations, and client requirements.
Inspect arena seating, suites, concourses, restrooms, premium areas, offices, back‑of‑house spaces, and other assigned areas to ensure operational readiness and service quality.
Ensure cleaning services are coordinated and executed safely, efficiently, professionally, and in accordance with contractual expectations.
Respond to client concerns with urgency, professionalism, and effective follow‑through.
Remain accessible and highly visible during major events, operational transitions, and other critical service periods.
Client and Stakeholder Partnership
Serve as the primary liaison between Pritchard Sports & Entertainment Group and the venue’s management team.
Build trusted relationships with client leaders, venue partners, third‑party vendors, and internal stakeholders.
Participate in operational meetings, event‑planning meetings, post‑event reviews, and other internal or external meetings as needed.
Provide timely updates regarding staffing, service delivery, safety, quality, and operational risks.
Oversee approved subcontractors and third‑party service providers to ensure performance aligns with contractual and operational standards.
Labor Relations and Union Workforce Management
Lead daily operations within a unionized work environment while maintaining productive, professional relationships with union representatives, shop stewards, employees, and venue leadership.
Apply and administer collective bargaining agreements consistently, including provisions related to scheduling, seniority, job assignments, overtime, attendance, employee classifications, work rules, and disciplinary procedures.
Partner closely with Human Resources and Labor Relations when addressing grievances, investigations, corrective actions, employee concerns, and contract‑interpretation matters.
Maintain accurate documentation and ensure management decisions comply with collective bargaining agreements, company policies, and applicable labor laws.
Train and coach managers and supervisors on effective union workforce management and consistent application of contract requirements.
Support labor‑management meetings, grievance resolution, contract implementation, and collective bargaining preparations as needed.
Anticipate labor‑related operational risks and develop practical solutions that protect service continuity, employee relations, and client satisfaction.
Required Union Labor Experience
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Worksite address
san francisco, CA, 94199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.