About this opportunity
Forward lists this Site Reliability Engineer opportunity in santa clara, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Forward is transforming how the world’s most complex networks are managed and secured. Founded in 2013 by four Stanford Ph.D.s, we built the industry’s first network digital twin — a mathematically precise model of the production network that gives IT teams unmatched visibility, verification, and agility across every major cloud and vendor environment.
Our customers include global leaders such as Goldman Sachs, PayPal, S&P Global, IBM, and Dell, as well as fast‑growing enterprises and government agencies. According to IDC, Forward customers realize an average of $14.2 million in annual benefits through improved efficiency and security.
Backed by world‑class investors including Andreessen Horowitz, Goldman Sachs, MSD Partners, and Threshold Ventures, Forward offers a people‑centric, innovative culture where brilliant minds are shaping the future of network reliability, security, and AI‑ready operations.
About the Role
This is not a "keep the lights on" SRE role. As our first or early SRE hire you will be building the reliability engineering function at Forward — defining how we think about availability, observability, incident response, and operational excellence across a complex, distributed SaaS platform. You will work closely with engineering, infrastructure, and product to ensure our platform meets the reliability bar our enterprise customers demand.
If you thrive in environments where you’re handed a problem rather than a playbook this role is for you.
What You'll Own
Define and drive SRE practices from the ground up — SLOs, SLIs, error budgets, and the frameworks the engineering org will actually use
Drive the reliability and operational excellence of the Forward SaaS platform
Build and maintain observability infrastructure — logging, metrics, tracing, and alerting — so the team always knows what's happening before customers do
Lead incident response: on‑call rotations, runbooks, post‑mortems, and the follow‑through to make sure the same incident doesn't happen twice
Partner with engineering teams to embed reliability thinking into the SDLC — capacity planning, load testing, chaos engineering, and production readiness reviews
Help define and build the SRE team as the company scales — this is a foundational hire with a path to leadership
What We're Looking For
6+ years of experience in site reliability engineering, DevOps, or infrastructure engineering in a SaaS or cloud environment
Proven experience building or significantly maturing an SRE function — not just operating within one someone else built
Strong fundamentals in networking — TCP/IP, DNS, routing, switching, firewalls, and load balancing. Experience with network management or observability platforms is a significant plus
Hands‑on experience with Kubernetes and container orchestration in production environments
Deep proficiency with observability tooling — Prometheus, Grafana, Datadog, Splunk, or similar
Strong scripting and automation skills in Python, Bash, or similar
Experience with cloud platforms — AWS, GCP, or Azure — including infrastructure as code (Terraform, Ansible, or equivalent)
Track record of owning and improving incident response processes including blameless post‑mortems and SLO‑driven reliability improvements
Ability to communicate clearly with both engineering teams and non‑technical stakeholders — you can explain an outage to a customer‑facing team without jargon and explain an SLO to an executive without losing them
Nice to Have
Experience supporting enterprise or federal government customers with high availability requirements
Experience in a foundational or early SRE hire capacity at a growth stage company
What This Role Is Not
A pure ops or NOC role — you are building and engineering, not just monitoring
A siloed function — you will be deeply embedded with product and engineering teams
A ticket‑taker — you will be proactively identifying and solving reliability problems before they become incidents
The base pay range for this role is between $230,000 and $250,000. Base pay will depend on your skills, qualifications, experience, and location.
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Worksite address
santa clara, CA, 95053, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.