About this opportunity
MacAllister Machinery Co., Inc. lists this SITECH Branch Manager opportunity in indianapolis, Indiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Branch Manager is responsible for overseeing the branch’s operations, personnel, and financial performance. This role is crucial in driving revenue growth, ensuring customer and employee satisfaction, and maintaining safety standards. The Branch Manager safeguards company assets and nurtures an engaged, high-performing team, all in alignment with MacAllister’s credo card and vision.
Position Duties/Responsibilities
Manage and oversee the day-to-day performance and facility operations , including building maintenance, revenue, gross margin, expenses, and cash flow, to achieve annual financial goals.
Monitor and administer the branch budget, maintaining accountability for meeting established revenue and profitability targets within defined guidelines.
Manage local and regional accounts and support activities for strategic accounts as assigned. Resolve routine warranty and claims issues within policy. Document and escalate complex or high value cases to company experts or upper management. Maintain clear customer communication and meet response and cycle time targets.
Execute strategies that improve shop operations, logistics, administration, and customer service.
Onboard, coach, and develop branch employees; set clear goals, provide feedback, and build a strong talent pipeline.
Foster a safe, positive workplace by championing safety standards and resolving customer issues promptly to protect goodwill.
Oversee work-order flow and fill in when needed.
Ensure efficient utilization of company assets through tight inventory and equipment management, facility upkeep, and disciplined practices.
Share best practices across branches and divisions to strengthen teamwork and ensure consistent, high-quality operations.
Identify and drive process improvements, new business opportunities, and market-share growth with leadership.
Perform regular walk-throughs and operational reviews to keep a pulse on team morale, safety compliance, and branch health.
Serve as the primary escalation point for customer and operational issues, resolving matters with moderate to high financial impact.
Carry out additional projects or initiatives assigned by leadership.
Supervisory Responsibilities
Responsible for the execution and interpretation of policies and for the successful operation of assigned units. Responsible for recruiting, hiring and disciplining employees. May be responsible for directing the work of first-line supervisors.
Position Requirements
Required
High school diploma
5+ years in the construction technology industry with leadership experience
Proven P&L accountability with sustained performance for revenue and profit targets at moderate levels.
Preferred
7+ years leadership experience, leading Trimble service and/or parts operation
10+ years in the construction technology industry
Lean/Continuous improvement certification (Green Belt)
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Worksite address
indianapolis, IN, 46262, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.