Sited General Manager

Job description

Job Overview

In conjunction with the Board of Directors, the General Manager will manage the business of the association to deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

Description

Job Overview

In conjunction with the Board of Directors, the General Manager will manage the business of the association to deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

The ideal candidate will have prior supervisory and HOA specific experience.

Compensation: $80,000 - $85,000 annually, based on experience

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

Oversee the day-to-day operational and administrative management of the community, including supervision and support of on-site team members

Partner with the Board of Directors by preparing meeting packets, manager reports and minutes; attending Board, committee and annual membership meetings; and assisting with meeting coordination

Direct and supervise on-site staff; provide coaching, performance management, and leadership to ensure strong service delivery

Manage the community’s financial operations, including development and administration of the annual budget, capital projects, review of monthly financial statements, variance reporting, monitoring accounts payable and delinquencies and approval and coding of vendor invoices

Ensure compliance with federal, state and local laws, as well as the association’s governing documents, policies and procedures

Partner with the Board to develop and implement the community’s strategic plan and long-term initiatives.

Coordinate with legal counsel on association matters as needed.

Conduct regular inspections of buildings, exterior common areas, landscape, parks, amenities, and building systems, and coordinate timely maintenance and repairs with vendors and contractors.

Manage compliance and violation processes by conducting inspections, tracking non-compliance, and issuing notices according to established policies

Coordinate vendor and contractor services, ensuring work is completed on time, within budget and in accordance with contract terms

Serve as the primary point of contact for homeowners by addressing inquiries, resolving concerns and facilitating dispute resolution

Communicate regularly with residents through newsletters, emails, meetings and community updates.

Plan, coordinate and promote community events, programs and services that enhance resident engagement

Review incident reports and ensure timely response and resolution

Maintain organized records and documentation including financial reports, contracts, communications and operational records

Perform other duties as assigned

Skills And Qualifications

Proficient with MS Office suite

Tremendous listener with the ability to diffuse tense situations

Able to identify issues and resolve before problems arise

Highly detail-oriented and thorough, ensuring accuracy and completeness in all work

Exceptional interpersonal skills to cultivate strong working relationships and promote teamwork

Excellent verbal and written communication skills, with the ability to clearly convey information and ideas

Collaborative and cooperative, working effectively with colleagues and stakeholders to achieve common goals

Effective leader and motivator, inspiring others to achieve their best and providing guidance and support to team members

Education And Experience

M-100, CMCA, or other industry designation (preferred)

5+ years of HOA management experience (required)5+ years managing others (required)

Physical Requirements

Walk and move throughout the community common areas and facilities

Sit and stand for moderate periods of time

Sit at a desk using a computer in an office setting

Work Location

Mesa, AZ 85209

Work Hours

Monday – Friday, 8a – 5p with evenings and weekends as needed

Travel Requirements

Some local travel with use of personal vehicle.

What We Offer

10 company paid holidays

Paid volunteer time

Paid sick and vacation time

Medical, dental, vision

HSA and FSA

Company paid life insurance and Employee Assistance Plan

Supplemental life, disability, accident, critical illness, hospital indemnity

Identity theft, legal services

Pet insurance

401(k) with company match

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at ; we will respond in accordance with Local Law 144, within 30 days.

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Worksite address

gilbert, AZ, 85233, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.