About this opportunity
Hyundai Capital America lists this Skip Tracing and Collections Associate opportunity in plano, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Skip Tracing And Collections AssociateHyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.The Skip Tracing Associate supports delinquent account resolution by researching, verifying, and updating customer contact information using approved skip tracing tools, internal systems, and established procedures. This role contacts customers and authorized third parties to confirm information, discuss account status, and assist with payment arrangements within assigned authority. This role documents account activity accurately, follows company policies and regulatory requirements, and supports a professional customer experience in a structured collections environment.Conduct comprehensive skip-tracing activities by researching, verifying, and updating customer contact information using approved skip tracing tools, internal account systems, public records, and other authorized resources to accurately locate customers and support delinquent account resolution efforts.Contact customers and authorized third parties to verify and update contact information, discuss account status, and facilitate payment arrangements within assigned authority to support delinquent account resolution.Utilize effective communication and collection techniques to locate customers, establish repayment solutions, and bring accounts current while adhering to company policies, regulatory requirements, and established compliance standards.Update account records with accurate contact information, research findings, call notes, and follow-up actions in accordance with established documentation standards.Review assigned accounts, prioritizes daily work, follows established workflows, and meets productivity, quality, compliance, and service expectations.Partner with internal teams, including collections, customer service, fraud team, and operations, to escalate account issues, clarify information, and support timely resolution.Please note this position will work with daily phone-based collection activity on past-due accounts.2–3 years of prior skip tracing and collections/collector experience. Experience using account management systems, customer databases, skip tracing tools, or research platforms preferred. Experience working in a regulated or compliance-focused environment preferred. High school graduate or GED equivalent Basic understanding of customer service, collections, account servicing, and/or back-office support processes. Ability to use approved skip tracing tools, account servicing systems, customer databases, and Microsoft Office applications. Strong attention to detail and accuracy in researching, reviewing, and documenting customer account information. Ability to follow established procedures, scripts, workflows, and compliance requirements when handling customer information and account activity. Effective verbal and written communication skills for customer, third-party, and internal partner interactions. Ability to manage assigned work, prioritize follow-up activity, and meet daily productivity, quality, and service expectations. Sound judgment in handling sensitive customer information, resolving routine account matters, and escalating issues as appropriate. Proven track record with delivering seamless customer experiences. Ability to thrive in a performance coaching environment.At HCA, our people drive our success. That's why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond. Benefits Highlights Vehicle perks – monthly vehicle allowance plus purchase and lease discounts Comprehensive health coverage – medical, dental, and vision plans Employer-funded HSA contributions to help reduce healthcare costs 401(k) with company match and immediate vesting from day one 100% company-paid life and disability insurance Wellbeing benefits including fitness and health resources Leadership programs and career development that support continuous learning Paid Volunteer Time Off and a company charitable donation in your honorPrimary Location: United States-Texas-PlanoWork Locations: Dallas, TX 6100 W. Plano Parkway, Suite 2000 Suite 2000 Plano 75093Job: CollectionsJob Type: RegularOvertime Status: Non-exemptSchedule: Full-timeMinimum Salary: $39,088.00Maximum Salary: $58,632.00
Worksite address
plano, TX, 75075, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.