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Job description
Warren, PA
nColumbus, OH
nWilliamsport, PA
nFishers, IN
nBellevue, PA
nIndependence, OH
nFull time
nR-
nIN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0258 Bellevue, PA0445 Williamsport, PA0736 Administration Center
nJob Description
nThe Small Business Loan Specialty Origination & Servicing Manager is responsible for the development and supervision of the Small Business Servicing team.
nEssential Functions
nnnDaily management of the small business loan servicing team members to ensure timely completion of all tasks/workflows
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nnEnsure total document and data integrity attributes to comply with CECL data points
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nnOversee the monitoring and resolving of issues and establishing appropriate controls over the use of the core and ancillary systems to comply with audit requirements
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nnAct as department’s technical liaison to develop, manage, and implement the ongoing design of operational, servicing and documentation procedures, methods and work systems; accountable for updates to established procedures according to the Bank’s established guidelines
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nnPerform servicing responsibilities for complex deals in the absence of an experienced servicer
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nnLead and oversee activities related to loan servicing, documentation, post-closing, and monitoring tasks
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nnTrain new hires to ensure consistency & standardization in servicing small business loans
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nnPerform SOX testing as needed
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nnActively engage with Underwriters, Branch Managers and Business Bankers to collaboratively support a customer’s credit request
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nnMeet or exceed established metrics for headcount, Service Level Agreements and efficiency; Manage, research and remediate inquiries and complaints from internal and external customers within established Service Level Agreements (SLA’s)
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nnConduct, or participate in, the hiring, coaching, developing and supervising of team members; conducting one-on-one progress and coaching sessions as needed, and identifying and training team members that demonstrate high potential to ensure appropriate succession planning
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nnDocument and complete annual performance appraisals and performance management duties including, but not limited to, providing appropriate feedback and goal setting
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nnParticipate, as required, in the preparation of responses to examiners, auditors or internal audit
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nnReconcile General Ledger accounts
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nnEnsure compliance with Northwest’s policies and procedures, and Federal/State regulations
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nnNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
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nnWork as part of a team
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nnWork with on-site equipment
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n nQualifications
nnnBachelor's Degree Business Administration or Finance preferred
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nn3 - 5 years Small Business loan or banking experience preferred
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nn2 - 6 years Supervisory experience (formal or informal) preferred
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nnKnowledge of appropriate loan support systems
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nnAbility to maximize available technology tools
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nnKnowledge of multiple entity types and structures of small business borrowers and loans
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nnAbility to have successful interactions with key strategic partners at a management level
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nnAbility to have successful interactions with key strategic partners at a management level
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nnAbility to have successful interactions with key strategic partners at a management level
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nnKnowledge of small business loan products, credit policy, compliance and interpretation of legal and regulatory issues
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nnKnowledge of organizational procedures, operations and applicable compliance rules and regulations
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nnAbility to prioritize and make sound decisions while working on multiple tasks without compromising quality or increasing legal, operational or compliance risks
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nnEfficient communication, time management and organizational skills
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n n#LI-EK1
nNorthwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
nA t Northwest, we’re here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed. And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives. That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong. Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way. So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.
Worksite address
irvine, PA, 16368, US
Who can apply
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