About this opportunity
Thepelicanlanding lists this SNF Community Relations Director opportunity in austin, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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SNF Community Relations Director
Full Time Sales Austin, TX, US
A GREAT CAREER starts with a GREAT COMPANY!
THE DIFFERENCE IS OUR PEOPLE . Our associates answer a calling to serve seniors and their families every day. We believe in continually investing in these servant hearts; we envision them to be our future servant-centered leaders.
We’ve achieved GREAT PLACE TO WORK status NINE YEARS IN A ROW .
CAREER DEVELOPMENT . We reward our associates’ outstanding work and assist with career development to help fulfill their dreams!
Faith Driven andMission-Centered. Our mission “To Welcome, To Care, To Serve” derives from four primary points of view (Purpose, Passion, Platform, and Potential) which inspire our associates to recognize and celebrate one another’s God-given gifts through service.
Full Benefits Package & On-Demand Pay available!: This opportunity includes a full benefits package (including medical, dental, and vision insurance, 401(k) with matching, tuition reimbursement, etc, as well as on-demand pay in between paychecks!)
SERVANT LEADERSHIP:
Watercrest Senior Living Group associates answer a calling to serve seniors and their families every day. They are recognized for their achievements and empowered to share their vast experience with their peers ensuring the quality of our assisted living, memory care, and skilled nursing services and the well-being of our residents/patients. Our associates champion a culture which nurtures relationships in the interest of acting as trusted advisors. By continuously investing in these servant hearts, Watercrest Senior Living Group develops value-centered leaders who deliver personalized services.
GENERAL SUMMARY:
The SNF Community Relations Director is a trusted advisor to potential residents/patients and their families, along with the community at large. The SNF Community Relations Director focuses his/her attention on achieving and maintaining budgeted occupancy, creating public awareness of the community through networking and planning events for hospitals, churches, health professionals and other professional referral sources in the community. The SNF Community Relations Director is responsible for referrals into the community.
ESSENTIAL JOB FUNCTIONS:
Servant Leadership directs all aspects of decision making, and respects and adheres to sales call, reporting, information submittal, and other potential required deadlines as set forth by the company
Plans, develops, and executes an active 12-month occupancy development and sales/marketing plan
Serves as a trusted advisor to potential residents/patients, their families, and the surrounding community
Conducts a quarterly competitive analysis and maintains a strong knowledge of the competitive market, understanding their services and programs, their unique selling points, and current promotionaldiscounts
Possesses and maintains a strong knowledge of the community’s services, programs, team member’s backgrounds, talents, and offerings to be able and share with the outside community and with potential residents/patients andfamilies
Responsible for handling incoming inquiry calls, leading community Experiences, and establishing detailed follow up steps with prospects and families, including creative follow upand home visits as required to achieve and maintain budgetedoccupancy
Responsibleforconductingweeklyoutsidesalescallstoreferralsources,including medical and business professionals, as required to support a sufficient stream of referredprospects
Responsible for assisting with planning and hosting events for prospects and occasional referral source events as required to support a sufficient stream of new prospects, and to create opportunity for prospect advancement
Responsible for clear and frequent communication with team members on upcoming appointments, presentations, Experiences, andevents
Lead the Daily Strategy Meeting utilizing the 10-3-1 / Hot Board
Responsible for detailed and accurate entry of all prospect, family and referralsource communications into Yardi
Responsible for remaining current on open inventory, pending move-ins and potential move-outs
Conduct training refreshers and orientation programs for all associates regarding sales. Examples: Greeting Guests / Handling an Inquiry Call / How to Conduct an Experience/ How to Establish the Next Step
Respond in a timely manner to requests of residents/patients, families and guests, when operations team is unavailable
Responsible for the move-in process via established move in protocol, including assisting the resident/patient with apartment selection, communicating requests for nursing assessment from SNF Resident Wellness Director, communicating agreement signing with Executive Director, communicating apartment readiness with Environmental Services Director, and collecting and distributing the move-in paperwork to ensuring their move into the community is a successful, positiveexperience
Communicates move-in date with appropriate all leadership team members for new resident/patient welcome and orientation to the community
Performs other related essential duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
Able to communicate effectively with all levels of management, team members, residents/patients, family members, guests, vendors, referral sources, and outsidecontacts
Basic computer skills, including but not limited toentering complete and detailed data into Yardi, and maintaining occupancy development and sales/marketing plan and competitive analysisspreadsheets
Able to manage a revenue and expense budget
Knowledge of current Federal and State laws pertaining to IL, AL, MCcommunities
Able to make independentdecisions
Must be able to communicate in a warm, friendly and caringmanner
Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act(ADA)
Must possess a passion to work with and around seniors
Knowledge of customer service principles andpractices
EDUCATION REQUIREMENTS:
High School Diploma orequivalent
Bachelor Degree preferred
EXPERIENCE REQUIREMENTS:
Two (2) years in the senior living environment (specifically skilled nursing) preferred
Proven senior living sales (specifically skilled nursing) and referral track record
CORE COMPETENCIES :
Sales Minded
Visionary
Execute Strategy
PHYSICAL REQUIREMENTS:
The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:
Able to stand or walk 75% of theday
Able to drive to outside sales calls or potential residentassessments
Able to concentrate with frequentinterruptions
Able to work under stress and in emergencysituations
Able to work under conditions that require sitting, standing, walking, reaching,pulling, pushing, andgrasping
Able to talk and hear effectively in order to convey instructions and informationto residents and teammembers
Occasionally lift/carry up to 50pounds
OCCUPATIONAL EXPOSURE / PERSONAL PROTECTIVE EQUIPMENT:
Work in all areas of thecommunity
Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases, andotherconditions
Use personal protective equipment and supplies when necessary to prevent burns, falls, and infection
Personal protective equipment includes infection control kit, rubber gloves and non-slip shoes
Subject to infectious diseases, substances andodors
Follow Safety Policy & Procedures
ACKNOWLEDGEMENT:
I have read, understand and acknowledge my job description establishes the basic requirements necessary to perform the job intended, and should not be considered to be a detailed list of all the responsibilities, skills, efforts or physical requirements or working conditions associated with this job. Community needs may necessitate performing additional tasks necessary to deliver a high quality of service.
I further understand and acknowledge that this job description is not all inclusive and that the Company reserves the right to revise and/or change job requirements and responsibilities as needed.
I further understand and acknowledge that this job description is not a contract and that I am an associate at will.
Associate Name Printed: Associate Signature: Date:
Witness Signature: Date:
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Worksite address
austin, TX, 78716, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.