Job description
This is a remote position.
What We Do
At Outsource Access,we help growing MSPs and business leaders keep their digital infrastructure completely secure,optimized,and audit-ready.We don't just clear ticketing boards—we make sure every client environment is hardened,monitored,and running without a hitch.
How You’ll Make a Difference
Guarding the Frontlines:You will actively triage and own SOC/NOC boards,diving into SIEM,EDR,and network alerts to catch and contain security incidents long before they turn into operational disasters.
Maintaining Zero-Defect Environments:You will take full command of patch and firmware management using ConnectWise and network consoles,ensuring every server,workstation,firewall,and switch is updated on schedule.
Driving SLA Excellence:You will build,tune,and expand automated alerting rules across cloud and RMM environments so our detection fidelity stays high,noise stays low,and resolution SLAs are consistently met.
Fortifying Compliance & Standards:Partnering directly with CISO and Compliance leadership,you will audit client environments against industry frameworks (SOC 2,HIPAA,NIST) to deliver bulletproof security documentation.
Requirements
Is This You?
A Proven SOC/NOC Sentinel:You bring 3+ years of execution-first experience in a SOC,NOC,or multi-tenant MSP/MSSP environment,with practical knowledge of incident response,firewalls,and network lifecycle management.
An SLA Champion:You take personal ownership of your ticket queues and response times,thriving in fast-paced environments where speed,accuracy,and detailed documentation matter.
A Methodical Problem-Solver:You love digging into root causes,analyzing logs,and eliminating repeat issues through continuous process improvement and clear standard operating procedures.
Tech-Savvy:You navigate ConnectWise,EDR/SIEM tools,cloud ecosystems (M365/Azure,Google Workspace),and network management consoles with ease.
Your Home Office:You have a dedicated,distraction-free home setup with a reliable high-speed internet connection,ready to tackle scheduled tasks and step up during on-call rotation windows.
Benefits
Why You’ll Love Being Part of the OAmazing Team
You’re not just taking a job — you’re stepping into a role where your growth,security,and peace of mind actually matter.Here is the total package we’ve built for you:
Your Wellness & Security
Health & Wellness — Covered:You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.
Security for the “What Ifs”:Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net.
Time to Recharge — Guilt-Free:We support your well-being with paid leave credits that allow you to rest,reset,and show up as your best self — at work and at home.
Support You Can Count On:We take care of all government-mandated benefits,so everything is handled properly and on time.
Your Financial Rewards
Performance Incentives:Bring results — and you’ll see it rewarded.Simple as that.
Premium Pay:When you put in the time,we honor it.You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.
13th Month Pay:A well-earned bonus to celebrate the results of your year’s effort.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.