About this opportunity
Epicured lists this Social Care Coordinator Hybrid opportunity in glen cove, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Why Epicured?
Epicured is on a mission to combat and prevent chronic disease by translating scientific research into high-quality, medically tailored food solutions. Our evidence-based approach brings together clinical nutrition and culinary innovation to improve access, reduce health disparities, and support patients managing chronic conditions.
By joining our team, you will play a critical role in advancing Food as Medicine initiatives under New York’s Section 1115 Medicaid Waiver program—supporting members with unmet nutrition and social care needs.
Role Overview
Epicured is seeking a Social Care Coordinator (Remote) to support Medicaid members through referral coordination, screening, and care navigation services within the Social Care Network (SCN).
Reporting to the SVP of Customer Service, this role is responsible for managing high-volume inbound and outbound call center activity, coordinating referrals, supporting member assessments, and ensuring seamless engagement in Epicured’s nutrition services.
This position is ideal for someone who thrives in a fast-paced environment, enjoys helping people navigate healthcare services, and is detail-oriented with strong communication skills.
Key Responsibilities
Manage inbound and outbound member communications within a virtual Five9 contact center environment (phone and email) in accordance with established service levels and quality standards
Conduct referral intake and eligibility screening aligned with NYS 1115 Waiver and DOH guidelines
Schedule and support completion of non-clinical assessments and ensure timely follow-up
Provide navigation to medically tailored nutrition services and other HRSN supports
Coordinate referrals across internal teams and external community-based organizations (CBOs) and Social Care Network (SCN) partners
Maintain accurate, timely, and compliant documentation within the SCN platform and internal systems
Support closed-loop referral processes, including tracking, follow-up, and confirmation of service delivery
Respond to member inquiries related to services, participation, and billing coordination
Adhere to all applicable Medicaid, HIPAA, and NYS DOH privacy, compliance, and documentation standards
Qualifications
High school diploma or GED equivalent required; associate’s or bachelor’s degree preferred.
Experience working in a virtual contact center environment (Five9 preferred)
Familiarity with NYS Medicaid, Social Care Networks (SCNs), and HRSN frameworks preferred
Strong communication, documentation, and organizational skills
Ability to manage high-volume interactions in a compliance-driven environment
Bilingual (English/Spanish) preferred
Preferred Qualifications
Experience in healthcare, care coordination, or patient navigation.
Language skills preferred (Spanish, French, Hindi, Georgian, Cantonese, or Mandarin Chinese).
Familiarity with Medicaid programs, social determinants of health (SDOH), or Section 1115 Waiver initiatives.
Priority will be given to applicants with a Community Health Worker or Licensed Clinical Social Worker qualification.
Compensation & Benefits
Hourly Rate: $20.00–$22.00/hour (based on experience)
Benefits include:
Health, Dental, and Vision Insurance
401(k)
Paid Time Off (PTO)
Employee meal discounts
Professional growth opportunities within Epicured’s expanding healthcare engagement team
Equal Employment Opportunity
Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law.
How to Apply
Apply via job board, should you have any questions please feel free to email .
Worksite address
glen cove, NY, 11542, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.