About this opportunity
Epicured lists this Social Care Navigator - Bilingual, Mandarin or Cantonese/English opportunity in glen cove, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Epicured Social Care Navigator
Epicured is hiring Social Care Navigators to support New York's Medicaid Section 1115 Waiver program. In this role, you'll engage Medicaid members, assess eligibility for Health-Related Social Needs (HRSN) services, and coordinate referrals through Epicured and community partners.
This role, reporting to the VP of Member Experience, is ideal for someone who is organized, compassionate, tech-savvy, and comfortable working in a high-volume virtual contact center environment.
Key Responsibilities
Manage inbound and outbound member communications via phone and email, leveraging Five9 and various partner technology platforms
Conduct outreach to screen potential members, assess eligibility, and navigate members to service providers based on identified health-related social needs
Track and follow up on referrals to ensure service delivery and satisfaction
Maintain accurate documentation in program platforms and internal systems
Support members with program questions
Comply with Medicaid, HIPAA, and NYS DOH requirements
Compensation & Benefits
Pay:
$21–$23/hour, Non-exempt, based on experience
Benefits:
401(k)
Medical, dental, and vision insurance
Employee meal discounts
Worksite address
glen cove, NY, 11542, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.